Restaurant Operations Manager

• Team Management and Leadership:
• Manage operations of multiple outlets within an area
• Develop restaurant business and catering business
• Hiring staff ; develop and build a team for the outlets
• Ensure adequate staffing levels, scheduling, and training to meet operational needs.
• Ensure that each restaurant operates efficiently and effectively within established guidelines, procedures, and budgets.
• Implement and train team on SOP's and systems
• Monitor key performance indicators (KPIs) such as sales, food costs, labour costs, and customer satisfaction, taking corrective action as needed.
• Ensure a consistently positive customer experience across all restaurant locations.
• Ensure high standard of service, implementing and maintaining service SOP.
• Monitor and evaluate customer feedback and google reviews. Address complaints and implement measures to improve satisfaction.
• Maintain high standards of cleanliness, hygiene, and ambiance in the restaurants, implement cleaning SOP and schedules.
• Collaborate with the marketing team to implement local marketing initiatives.
• Participate in promising local events and festivals to spread brand.
• Conduct reviews and audits of existing standard operating procedures. Work on improving and implementing SOP’s.
• Coordinate preventive maintenance checks and upkeep of IT, facility and equipment to ensure smooth and uninterrupted operations.

Job Types: Full-time, Permanent

Pay: ₹50,000.00 - ₹55,000.00 per month

Application Question(s):

• Do you have any degree or diploma in hotel management ?

Education

• Diploma (Required)

Experience

• Recruiting: 3 years (Required)
• Restaurant management: 7 years (Required)

Location:

• Kochi, Kerala (Required)

Work Location: In person