Who we are:

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

The Cyber Security Specialist provides support for a suite of security services to our worldwide clients. This position responds to security threats and vulnerabilities, fulfills security requests, and escalates network and system anomalies in line with operational objectives.

Your responsibilities:

• Provide first level support for security incidents and requests by monitoring alerts, owning and managing security incidents through to resolution, and resolving security requests
• Monitor network and system alerts, and own and manage network and system tickets through to warm handoff to an Operations/DevOps team member
• Adhere at all times to separation of duties between your role as a member of the security team that monitors the activities of privileged users, and privileged network and Operations/DevOps team members that use their privileges to resolve incidents and fulfill requests in the production environment
• Provide quality customer service, including interacting with Global Relay employees, answering internal Global Relay inquiries, and escalating as necessary
• Register and classify received incidents and service requests
• Undertake an immediate effort to address security issues in a timely fashion
• Undertake an immediate effort to escalate network and system issues in a timely fashion
• Analyze security events, incidents, and problems to provide recommendations on action
• Update staff and clients on the status of incidents and service requests at agreed intervals
• Escalate incidents and service requests to appropriate resources
• Execute time-sensitive operational tasks as defined in a task list
• Create scheduled and ad-hoc reports using identified tools such as MS Office and specialized applications
• Train new hires
• Perform other security related system administration duties as needed

About you:

• Knowledge of internet and network technologies; specifically TCP/IP, UDP, SMTP, HTTP, HTTPS, FTP, SFTP and FTPS; other Internet and network technologies are an asset
• Strong understanding of and exposure to security tools such as firewalls, IDS/IPS, anti-virus, anti-spam, and server and network device hardening
• Ability to write and modify scripts and/or program in various languages, such as Python and PowerShell
• Working knowledge of security incident and event management systems such as Splunk
• Proven competence with using MS Office and other desktop applications
• Previous experience in maintaining and troubleshooting day-to-day operational processes, such as report generation, data verification and data correlation
• Excellent verbal and written communication skills
• Superior attention to detail and follow-up
• Ability to follow processes, multi-task, and excel in a fast-paced environment
• A passion for customer satisfaction and responsiveness
• Methodical and creative approach to problem-solving
• Recognized security industry certifications, such as CompTIA Security+

What you can expect:

At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.