Job Title : Quality Manager - Manufacturing Unit

Department : Quality (QA / QC)

Reports To : Head Quality - India

Location : Nalagarh, HP.

Role Purpose :

To ensure consistent product quality and regulatory compliance by maintaining an effective Quality Management System (QMS) and driving continuous improvement across manufacturing operations.

Key Responsibilities :

• Implement and maintain QMS as per applicable standards (ISO / GMP / industry-specific).
• Ensure compliance with regulatory, customer, and internal quality requirements.
• Oversee in-process and finished product quality; approve release decisions.
• Lead internal audits and coordinate external/customer audits.
• Manage deviations, non-conformances, CAPA, and root cause analysis.
• Handle customer complaints and ensure timely investigation and closure.
• Monitor supplier quality and incoming material controls.
• Maintain quality documentation, SOPs, and records.
• Lead, train, and develop the QA/QC team.
• Drive quality KPIs and continuous improvement initiatives.

Key KPIs :

• Customer complaints & rejection rate
• Audit outcomes & CAPA closure effectiveness
• Compliance status
• Cost of Poor Quality (COPQ)
• FG, RM , PM - RFT