Service Desk Analyst - (1st Line IT Support)

Technical Associate – Service Desk - ITO099456

Ready to build the future with AI?

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Technical Associate – Service Desk

In this role, you would be providing Level 1 support in Technical/Service desk support

Responsibilities

• Strong customer service orientation
• Demonstrated ability to handle multiple tasks with little to no forewarning.
• Demonstrated ability to react quickly, lead and perform exceptionally during critical/catastrophic events.
• Comprehend the issue, search on the Knowledge Management Tool and communicate/narrate effectively.
• Document & add new issues/solutions to Knowledge Management Repository
• Utilize professional techniques to retain & delight customers.
• Provide quality service & resolve concerns efficiently & professionally.
• Above all, take full ownership of the Incident from Creation to Closure

o Windows & MAC troubleshooting

o Active Directory

o Basic Networking

o Win NT/2000

o MS Office 2007, 2010. O365

o IE6 & IE8

o OS - WinXP, Win7, Win 10, MAC

o Outlook 2007, 2010, 2016

o PC/Laptop/Handheld/Printers

• Excellent communication skills, both spoken and written
• Should have experience handling calls, chats for an international client

Qualifications we seek in you!

Minimum Qualifications

• Bachelor's Degree required.

Preferred Qualifications/ Skills

• Good written and presentation / verbal communication skills
• Good analytical and problem-solving ability, interpersonal efficiency, and positive attitude

Why join Genpact?

• Lead AI-first transformation – Build and scale AI solutions that redefine industries
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.