Principal Consultant – Project Manager

Ready to build the future with AI?

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Principal Consultant – Project Manager.

We are looking for an experienced Project Manager to lead the delivery of Amazon Connect contact center implementations and Agentic AI-based applications. The role requires strong project governance, cross-functional coordination, and hands-on experience managing cloud, AI, and CX transformation initiatives. The Project Manager will ensure successful delivery of scalable, secure, and business-aligned solutions while managing stakeholders, risks, and dependenciess.

Responsibilities

Manage end-to-end delivery of projects involving Amazon Connect, AWS services, and Agentic AI applications

Define project scope, objectives, deliverables, milestones, and success metrics

Develop and manage detailed project plans, schedules, budgets, and resource allocations

Drive adherence to project management best practices (Agile, Hybrid, or Waterfall)

Ensure projects are delivered on time, within scope, budget, and quality standards

Lead implementation and enhancement of Amazon Connect contact center solutions Agentic & AI Application Delivery

Coordinate integrations with CRM systems, ticketing tools, analytics platforms, and telephony

Manage IVR, call flows, routing strategies, reporting, and compliance requirements

Oversee vendor and system integrator deliverables related to Amazon Connect

Manage projects involving Agentic AI solutions(autonomous workflows, AI agents, conversational AI, LLM-based systems)

Coordinate delivery of AI use cases such as virtual agents, intelligent routing, case automation, and decision support

Ensure alignment with AI governance, security, compliance, and responsible AI principles

Collaborate with data science, ML engineering, and platform teams to ensure scalable AI deployment.

Act as primary point of contact for business stakeholders, product owners, and technology teams

Facilitate project ceremonies including sprint planning, reviews, retrospectives, and steering committee meetings

Manage cross-functional teams across engineering, cloud, AI, operations, vendors, and business users

Provide clear, proactive communication on status, risks, issues, and dependencies.

Job Qualifications

Strong project management expertise with cloud and enterprise-scale programs

Excellent communication, leadership, and stakeholder management skills

Proven ability to manage multiple workstreams and complex integrations

Strong analytical, problem-solving, and decision-making abilities

Identify, track, and mitigate project risks and issues

Manage scope changes through formal change control processes

Ensure quality assurance, UAT coordination, and production readiness

Support post-go-live stabilization and transition to operations

Minimum qualifications

Bachelor’s degree in Engineering, Computer Science, Information Systems, or related field

Relevant years of Project Management experience (adjustable)

Experience in Contact Center, Customer Experience (CX), or Digital Transformation programs

Preferred qualifications

PMP®, PRINCE2®, or equivalent

Agile certifications (CSM, SAFe, PMI-ACP)

AWS Certified Cloud Practitioner / Solutions Architect (Nice to have)

AI / ML fundamentals certifications (Nice to have)

Why join Genpact?

Lead AI-first transformation – Build and scale AI solutions that redefine industries

Make an impact – Drive change for global enterprises and solve business challenges that matter

Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobPrincipal Consultant

Primary LocationIndia-Gurugram

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingApr 13, 2026, 1:30:55 AM

Unposting DateMay 13, 2026, 1:29:00 PM

Master Skills ListDigital

Job CategoryFull Time