AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Call Center Representative. In this role, you will be responsible for talking to customer and helping them with queries related to retirement, benefits which typically includes the following responsibilities. Handling customer queries regarding their benefits via phone – Requires taking at least ~ 40 – 60 calls in a day.

Demonstrate a solid understanding of various retirement plans such as 401(k), 403(b), 457 and stay updated on relevant regulations affecting the retirement business. Respond to participant inquiries via phone (Primally) and chat regarding their retirement plans, including plan details, investment options, contributions, distributions, and rollovers. Assist participants with account maintenance, beneficiary updates, and plan enrollments.

Ensure all transactions comply with plan provisions and regulatory requirements. Help them understand their statements and the impact of their investment choices. Assist plan sponsors with the administration of their retirement plans, including tasks such as contribution calculation, non-standard trading, participant financial activity, and other complex record-keeping functions.

Ensure that retirement plans adhere to all regulatory requirements, including IRS regulations, ERISA guidelines, and plan documents. Address participant inquiries regarding contribution limits, eligibility requirements, and retirement planning resources. Relevant retirement call center experience.

Minimum internet connectivity of 25MBPS+ and a quiet workspace free of distractions for call center Work from Home Role. Flexibility to work shifts assigned by business based on call center hours of business operation.

Any Graduate

Ability to be flexible and adapt to constantly changing priorities. Proficiency in retirement plan record-keeping systems and Microsoft Office applications. Strong understanding of retirement plans, IRS regulations, and ERISA requirements.

Microsoft

Office proficiency, especially Excel.

Quality

Lean/Process Improvement knowledge.

Cultural

Awareness in a diverse and international environment. Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation. Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress.

The approximate hourly base compensation range for this position is $19.00/hr. and internal equity. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.