[C]-Associate - Customer Care - Blended - Level 5

Contractor Customer Care - Blended

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Role and responsibility:

• Website Support Analyst This role interfaces with internal and external customers and supports teams in our international offices.
• The candidate must be flexible and able to multitask across a variety of job duties Create high quality content from existing websites by following client instructions and mockup.
• Usage of appropriate WordPress template / module.
• Proof reading the content that is ported to new site and making sure it goes with the flow.
• Participate and contribute in calls with International teams, operational team meets & training sessions
• Work overtime when needed to meet critical deadlines
• Complete adhoc tasks and projects as needed

Desired Candidate should display the following behavior/competencies:

• Graduate in any stream
• Ability to prioritize workload and meet strict deadlines.
• Min 2 years’ experience on WordPress/website building/website designing role.
• Ability to quickly learn and adjust to integrate new processes and products as needed
• Focused and detail-oriented
• Adaptability / Ability to Multi-Task
• Good communication skills (written & spoken)
• Good MS Office Skills / Presentation Skills
• Open to Feedback & Suggestions
• Willing to work in night shifts

Technical Skills

• Experience working with WordPress
• Knowledge of HTML, JavaScript, NodeJS, React JS, MySQL and CSS
• Website building and designing
• Should be able update/port content on Web pages, Landing pages using WordPress CMS.
• Knowledge of non-WordPress CMS, Duda, Mono and Responsive website platforms would be an added advantage
• Knowledge of Plugins and Theme Customization would be an added advantage
• Basic Knowledge of Wrike and Salesforce would be an added advantage
• Good communication skills
• Basic Knowledge of SEO (Metadata, Image Alt text, Image Optimization, Redirecting defunct URLs etc.
• Basic coding skills

Qualifications

Certifications

Required Skills

Website Content Maintenance, Website Management, Website Optimization, Website Support

Language

English (Required)

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Contingent Workers, Customer Care - Blended

Remote Type -

Hybrid

Work Shift -

Night Job (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.