**_Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI._**

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• *_ The purpose of this job is to support and work on remediation of vulnerabilities and support Windows Systems, Virtualization, Implementing and troubleshooting of critical IT systems._**
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• *_ This position will also handle escalated incidents and perform root cause analysis of any problems that may arise out of Incident Report (IR) and/or proactive needs for business._**
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• *_ Responsibilities_**:**_ _**
• *_Vulnerability remediation._**
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• *_Expert in Configuring and administering windows server 2008/2012/2016._**
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• *_Good understanding of Exchange 2016 and Outlook related issues._**
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• *_Maintain servers both physical and VM environment with maximum uptime._**
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• *_Mastered in trouble shooting windows OS issues, handling escalated L3 issues in windows environment._**
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• *_Firm understanding of Windows security including file system permissions, file sharing, event logging, performance monitoring and disk administration._**
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• *_Good understanding of Active Directory and Network Infrastructure, Forest and Domain Infrastructure._**
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• *_Responsible for third-level support for all server related issues. Implemented security policy and virus protection._**
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• *_Participate in complete system builds, upgrades, migrations and patch management._**
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• *_Preparation and maintenance of documentation of technologies, standards and procedures._**
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• *_Administration of server consolidation program through use of VMware ESX server and VMware Virtual Center, creating VMs, using/building VM templates and customization files, and scheduling tasks._**
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• *_Assist in P2V and V2V conversion of Windows server editions using enterprise VMware converter and also installed the VMware tools on that machines._**
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• *_Hardening and Monitoring of VM's ESX server’s CPU, Memory, Disk, Network Utilization for Security Compliance._**
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• *_Server hardware troubleshooting by using through ILO and HP SIM._**
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• *_Hardware firmware upgrade for physical servers like HP, Dell and IBM._**
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• *_Performance optimization, regular health checks on servers and Systematic Troubleshooting of problems._**
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• *_Involved in Customizing VM's Memory, hard disk, NIC and Analyzing log files, Resources utilizing monitoring._**
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• *_Install racked and stacked HP ProLiant Blade Servers, Dell Power Edge Servers in multiple data centers. Familiar with HP ILO, Dell Tools._**
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• *_Create new VMware virtual machines to meet the specifications provided by the Client._**
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• *_Involve in On Call rotation for supporting production strictly maintaining SLA's._**
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• *_Perform necessary analysis to provide all required evidences to support the project requirements._**
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• **_Handle day-to-day incidents and requests arising in the environment with respect to Windows within SLA._**
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• **_Provide escalation support for Windows team. _**
• **_Manage and complete assigned projects_**
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• *_Must be willing to handle varying shifts._**
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• *_ Qualifications we seek in you_**:**_ _**_Minimum Qualifications_**_ _**
• **_Graduate or postgraduate in Technology with Computers or Information Technology (IT) stream._**
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• *_ Or_**
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• **_A degree in Computer Science, IT, Systems Engineering or a related qualification._**
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• **_ Preferred Qualifications/ Skills_**_ _**
• **_Strong Analytical and problem solving skills_**
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• **_Ability to effectively interact with upper management for presentation of new functionality and solving problems_**
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• **_Strong written and verbal communication skills._**
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• **_Ability to work under pressure in a fast-paced environment._**
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• **_Willingness to work on-call in the emergency or priority issues._**
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• **_Ability to take independent initiative when needed_**
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• **_Capital Markets Domain knowledge is preferred._**
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• **_Knowledge of Information Technology Infrastructure Library (ITIL), integration across Incident, Problem & Change (IPC) Management._**
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• **_Knowledge about other products like BMC Control-M(CM), Cross File Transfer (CFT), Connect Direct and NetBackup is preferred._**
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• **_Basic understanding of IT infrastructure and troubleshooting._**
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