## Key Role Overview

As a Brand Associate (Retail Sales Associate) you are an integral part of the store team responsible for bringing the brand to life by engaging customers, providing excellent customer service, and driving brand loyalty. You act as a product expert who educates and inspires customers and supports an omni-channel approach to deliver a best-in-class customer experience.

## Key Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, and back of house as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues/returns courteously and professionally.
• Execute operational processes effectively and efficiently.

## Required Qualifications

• Entry-level; no specific education or years of experience stated in the posting.
• Good communicator with the ability to effectively interact with customers and team members to meet goals.
• Customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for customers.
• Passionate about retail and able to thrive in a fast-paced environment.
• Problem solver with a focus on continuous improvement; open to feedback and willing to take action as required.
• Agreeable to work a flexible schedule to meet business needs, including holiday, evening, overnight and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.

## Preferred Qualifications

• Not specified in posting.

## Compensation & Benefits

• Salary range: Not provided in the posting.
• Benefits: Not listed in the posting; company emphasizes a commitment to equality, inclusivity, sustainability and a diverse global team.

## Additional Information

• Employment type: Part-time role with a flexible schedule requirement (including holidays, evenings, overnight and weekends).
• Work locations include sales floor, fitting room, cash wrap and back of house; role supports omni-channel operations and collaboration with store leadership.
• Store identifier/location in posting: 09239 ON Howell Commons.