Role Overview
Fusion CX is hiring a Customer Care Executive – Howrah, West Bengal. This is a full-time role in Howrah. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Fuel your future with a role that’s built on connection. At Fusion CX, we believe great conversations lead to even greater outcomes. As a Customer Care Executive in Howrah, you will be the first point of contact, providing support, guidance, and assistance to customers with empathy and clarity. Whether you're speaking to a loyal customer or someone reaching out for the first time, you’ll have the opportunity to make a genuine difference. We are hiring in large numbers, and now is your moment to be part of something impactful. Apply now!
Job Description
About the Role
As a Customer Care Executive, you will be responsible for resolving customer queries and complaints over phone calls, delivering consistent support and service excellence in every interaction.
Key Responsibilities
- Manage inbound customer calls professionally and efficiently
- Address and resolve customer issues, queries, and complaints with empathy
- Maintain detailed call logs and execute required follow-ups
- Ensure consistent service delivery and maintain quality standards
Job Requirements
Qualifications & Requirements
- 0 to 1 year of experience
- Minimum qualification: Any Graduate
- Good verbal communication skills in both English and Hindi
- Basic computer literacy and proficiency in MS Office / Google Sheets / Google Docs
- Strong analytical skills and logical reasoning
- Prior experience or knowledge in e-commerce will be an advantage
- Willingness to work in a split shift is required
Why Join Fusion CX?
At Fusion CX, we go beyond jobs; we build careers grounded in trust, inclusion, and growth.
- A workplace that hears you: Every employee's voice matters in shaping how we work and grow.
- A learning-led culture: You’ll receive ongoing support through mentorship, upskilling, and leadership pathways.
- A team that empowers: Collaborate with a diverse workforce that drives collective success.
- A purpose that inspires: Play a meaningful role in transforming customer experiences across the globe.
If you are ready to use your communication skills to create a genuine impact, we are ready to welcome you. Join us as a Customer Care Executive in Fusion CX in Howrah. Join a growing team — numerous positions open for immediate hiring!
Frequently Asked Questions
How do I apply for the Customer Care Executive – Howrah, West Bengal position at Fusion CX?
Use the Apply button above to submit your application directly to Fusion CX. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Care Executive – Howrah, West Bengal position at Fusion CX located?
This position is based in Howrah. Fusion CX has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Care Executive – Howrah, West Bengal at Fusion CX earn?
Fusion CX has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Care Executive – Howrah, West Bengal role at Fusion CX posted?
This role was posted on April 14, 2026 (63 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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