Customer Care Executive – Howrah, West Bengal

Fuel your future with a role that’s built on connection. At Fusion CX, we believe great conversations lead to even greater outcomes. As a Customer Care Executive in Howrah, you will be the first point of contact, providing support, guidance, and assistance to customers with empathy and clarity. Whether you're speaking to a loyal customer or someone reaching out for the first time, you’ll have the opportunity to make a genuine difference. We are hiring in large numbers, and now is your moment to be part of something impactful. Apply now!

Job Description

About the Role

As a Customer Care Executive, you will be responsible for resolving customer queries and complaints over phone calls, delivering consistent support and service excellence in every interaction.

Key Responsibilities

• Manage inbound customer calls professionally and efficiently
• Address and resolve customer issues, queries, and complaints with empathy
• Maintain detailed call logs and execute required follow-ups
• Ensure consistent service delivery and maintain quality standards

Job Requirements

Qualifications & Requirements

• 0 to 1 year of experience
• Minimum qualification: Any Graduate
• Good verbal communication skills in both English and Hindi
• Basic computer literacy and proficiency in MS Office / Google Sheets / Google Docs
• Strong analytical skills and logical reasoning
• Prior experience or knowledge in e-commerce will be an advantage
• Willingness to work in a split shift is required

Why Join Fusion CX?

At Fusion CX, we go beyond jobs; we build careers grounded in trust, inclusion, and growth.

• A workplace that hears you: Every employee's voice matters in shaping how we work and grow.
• A learning-led culture: You’ll receive ongoing support through mentorship, upskilling, and leadership pathways.
• A team that empowers: Collaborate with a diverse workforce that drives collective success.
• A purpose that inspires: Play a meaningful role in transforming customer experiences across the globe.

If you are ready to use your communication skills to create a genuine impact, we are ready to welcome you. Join us as a Customer Care Executive in Fusion CX in Howrah. Join a growing team — numerous positions open for immediate hiring!