Senior AI & ITSM Solution Engineer
FUNDTECH INDIA PRIVATE LIMITEDRole Overview
FUNDTECH INDIA PRIVATE LIMITED is hiring a Senior AI & ITSM Solution Engineer. This is a full-time role in IN. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
As a Senior AI & ITSM Solutions Engineer, you will be responsible for designing, developing, and integrating advanced IT Service Management (ITSM) solutions with AI-driven capabilities. You will work across multiple platforms to enable automation, data interfacing, and innovative AI use cases. Collaborating closely with the ITSM Strategy & Automation Director, the ITSM Business Analyst, and other stakeholders, you will deliver scalable, intelligent service management solutions.
Key Responsibilities:
- Integration & Development:
- Build and maintain integrations between ITSM platforms (e.g., ServiceNow, JIRA) and enterprise systems.
- Develop APIs, scripts, and connectors for seamless data exchange and workflow automation.
- AI Enablement:
- Implement agentic AI use cases for ITSM processes such as automated ticket routing, predictive analytics, and conversational interfaces.
- Collaborate on AI-driven automation strategies to enhance service delivery.
- Solution Implementation:
- Translate functional requirements into technical solutions and deliver high-quality implementations.
- Configure and customize ITSM tools to meet business needs.
- Collaboration:
- Partner with Business Analysts to validate technical feasibility and ensure alignment with requirements.
- Provide technical expertise during workshops and solution design sessions.
- Documentation & Compliance:
- Maintain detailed documentation for integrations, workflows, and AI implementations.
- Ensure adherence to security, compliance, and governance standards.
Required Skills & Qualifications:
- Strong experience with ServiceNow, JIRA, and ITSM platforms.
- Proficiency in API development, scripting (JavaScript, Python), and data interfacing.
- 2+ years of experience with AI/ML concepts and practical application in ITSM workflows.
- Understanding of ITIL and ITSM best practices.
- Ability to work independently and in cross-functional teams.
Preferred Qualifications
- Experience with agentic AI frameworks or conversational AI platforms.
- Knowledge of cloud environments (Azure, AWS) and integration patterns.
- Exposure to DevOps practices and CI/CD pipelines. As a Senior AI & ITSM Solutions Engineer, you will be responsible for designing, developing, and integrating advanced IT Service Management (ITSM) solutions with AI-driven capabilities. You will work across multiple platforms to enable automation, data interfacing, and innovative AI use cases. Collaborating closely with the ITSM Strategy & Automation Director, the ITSM Business Analyst, and other stakeholders, you will deliver scalable, intelligent service management solutions.
Key Responsibilities:
- Integration & Development:
- Build and maintain integrations between ITSM platforms (e.g., ServiceNow, JIRA) and enterprise systems.
- Develop APIs, scripts, and connectors for seamless data exchange and workflow automation.
- AI Enablement:
- Implement agentic AI use cases for ITSM processes such as automated ticket routing, predictive analytics, and conversational interfaces.
- Collaborate on AI-driven automation strategies to enhance service delivery.
- Solution Implementation:
- Translate functional requirements into technical solutions and deliver high-quality implementations.
- Configure and customize ITSM tools to meet business needs.
- Collaboration:
- Partner with Business Analysts to validate technical feasibility and ensure alignment with requirements.
- Provide technical expertise during workshops and solution design sessions.
- Documentation & Compliance:
- Maintain detailed documentation for integrations, workflows, and AI implementations.
- Ensure adherence to security, compliance, and governance standards.
Required Skills & Qualifications:
- Strong experience with ServiceNow, JIRA, and ITSM platforms.
- Proficiency in API development, scripting (JavaScript, Python), and data interfacing.
- 2+ years of experience with AI/ML concepts and practical application in ITSM workflows.
- Understanding of ITIL and ITSM best practices.
- Ability to work independently and in cross-functional teams.
Preferred Qualifications
- Experience with agentic AI frameworks or conversational AI platforms.
- Knowledge of cloud environments (Azure, AWS) and integration patterns.
- Exposure to DevOps practices and CI/CD pipelines.
Frequently Asked Questions
How do I apply for the Senior AI & ITSM Solution Engineer position at FUNDTECH INDIA PRIVATE LIMITED?
Use the Apply button above to submit your application directly to FUNDTECH INDIA PRIVATE LIMITED. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Senior AI & ITSM Solution Engineer position at FUNDTECH INDIA PRIVATE LIMITED located?
This position is based in IN. FUNDTECH INDIA PRIVATE LIMITED has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Senior AI & ITSM Solution Engineer at FUNDTECH INDIA PRIVATE LIMITED earn?
FUNDTECH INDIA PRIVATE LIMITED has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Senior AI & ITSM Solution Engineer role at FUNDTECH INDIA PRIVATE LIMITED posted?
This role was posted on April 3, 2026 (78 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
How much experience does the Senior AI & ITSM Solution Engineer role at FUNDTECH INDIA PRIVATE LIMITED require?
This is a senior-level position. Most senior roles call for 5+ years of directly relevant experience. FUNDTECH INDIA PRIVATE LIMITED lists their specific requirements in the description below, so review the must-have qualifications closely before applying.
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