Claims Team Lead

Claims Team Lead – Property & Casualty (P&C) Insurance

Who are we

Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries, including banking & financial services, insurance, retail, higher education, food, healthcare, and manufacturing.

Experience Required

• 5 to 8 years of end-to-end claims handling experience.
• At least 2 year of team management or leadership experience.

Key Responsibilities

• Lead and support a team of claims handlers/adjusters.
• Manage work allocation, team productivity, and SLA performance.
• Review complex claims and provide guidance on coverage and liability decisions.
• Monitor quality, customer service, and operational performance.
• Conduct file reviews, training sessions, and performance discussions.
• Handle escalations and ensure timely claim resolution.
• Support new transitions, workflow, SOP creation, and process improvements.
• Prepare performance reports and communicate with stakeholders.

Requirements

Skills Required

• Strong leadership and people management skills.
• Excellent client-facing communication and stakeholder management abilities.
• Strong analytical and problem-solving capabilities.
• Experience managing SLAs, KPIs, and operational performance metrics. Ability to manage multiple priorities in a fast-paced environment.
• Strong decision-making and escalation management skills.
• Proficiency in Microsoft Excel, PowerPoint, and operational reporting tools.