Cloud Support Engineer

 About the Role:   

We're looking for a Cloud Engineer who genuinely owns their domain; you'll be the go-to expert for our Azure environment: monitoring it, protecting it, improving it, and rallying the right people when things go sideways. This role is built for someone who's energized by complex problems, comfortable in the on-call rotation, and always thinking about what breaks before it does. 

Specific responsibilities: 

Azure Operations & Reliability 

• Own the day-to-day availability, monitoring, maintenance, and incident response of our Azure environment, you're the last line of defense and the first to act.
• Ensure service health consistently meets defined SLAs, working across teams to surface risks before they become outages.
• Triage failed processes and instances with speed and precision; dig past symptoms to find root causes. 

Engineering & Problem Solving 

• Design and implement durable solutions to systematically identified problems, threats, and preventive maintenance gaps, not just one-off fixes.
• Plan your work with accuracy: scoping deliverables, surfacing risks early, and hitting your estimates.
• Follow and enforce risk and compliance policies with the same rigor you apply to uptime. 

Collaboration & Communication 

• Partner closely with cross-functional teams and communicate clearly with stakeholders from team leads to directors, so everyone knows what's happening and why it matters.
• Write documentation that actually helps people. Clear, thorough, and built to last. 

Team & Growth 

• Contribute actively in a lean technical ops team: no task is beneath you; no outage is someone else's problem.
• Mentor teammates in cloud support best practices and share what you know freely.
• Pursue continuous learning through internal and external training and bring new ideas back to the team. 

What you’ll need: 

• Bachelor's degree or equivalent hands-on experience in operating systems and networking.
• Proven experience administering and automating Azure environments; VMs, load balancers, storage, and the works.
• Strong technical support and service delivery background with real troubleshooting chops to show for it.
• Linux and Windows Server proficiency.
• Kubernetes and/or Docker experience.
• Scripting fluency in one or more of: PowerShell, Azure CLI, Python, JavaScript, Terraform.
• Familiarity with Agile methodology and how to operate within it. 

Who You Are 

• A natural problem solver. You don't wait for the perfect solution - you evaluate options, trust your instincts, and drive toward resolution with confidence.
• A clear communicator. Whether you're in a Teams thread or a director-level sync, you know how to read the room and make your point land.
• Customer-minded. You treat every stakeholder interaction, whether internal or external with professionalism and genuine care.
• Analytically rigorous. You follow the data, distrust quick assumptions, and don't stop digging until you understand what's actually going on.
• Adaptable. When the old playbook stops working, you don't cling to it. You call it out and help write a better one.
• A team player. You share knowledge freely, receive feedback openly, and make the people around you better. 

Note for Current Employees:

Please use the internal job board in Greenhouse to apply. Applications submitted through this external link will not be tagged as internal.

 Compensation, Benefits, & Additional Details:

Health-E Commerce's compensation philosophy is grounded in market data and internal equity to ensure fairness and consistency across the team. Individuals new to the company should generally expect offers to fall between the entry point and midpoint of the salary range.  Our goal is to provide an offer that supports growth potential within the role and allows for future salary progression.  

• Compensation: $120,000 - $150,000
• Discretionary Annual Bonus Eligibility: Up to 10%
• Medical, Dental, Vision, and 401K with a company match
• Dependent Care, FSA & HSA accounts
• Paid Parental & Bonding Leave
• Flexible PTO & office closure on all major holidays
• Monthly wellness & internet reimbursements
• Professional development including certification support & leadership coaching
• Mental Health resources
• 100% remote within the United States
• Must be able to work EST hours

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