workwarp is looking for a passionate Chat Support Associate -at Source One Technology! This role is located at our Remote facility. This position requires a strong and diverse skillset in relevant areas to drive success. The compensation for this role is benchmarked at a competitive salary.

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About Us

Source One Technology is a leading provider of IT solutions and services. We're seeking highly skilled and customer-focused Chat Support Associates to join our team.

Job Summary

As a Chat Support Associate at Source One Technology, you'll play a critical role in delivering exceptional customer service to our clients via live chat. You'll respond to customer inquiries, resolve technical issues, and provide product information to ensure customer satisfaction.

Responsibilities

 Respond to Customer Inquiries: Answer customer live chats in a timely and professional manner.

 Resolve Technical Issues: Resolve technical issues and provide solutions to customers via live chat.

 Provide Product Information: Offer product information, pricing, and availability to customers.

 Document Customer Interactions: Accurately document customer interactions in our CRM system.

 Collaborate with Internal Teams: Work with internal teams, such as sales and technical support, to resolve customer issues.

 Meet Performance Metrics: Meet or exceed performance metrics, including first response time, resolution rate, and customer satisfaction.

Requirements

 High School Diploma or Equivalent: Required.

 Customer Service Experience: 0-1 year of customer service experience (entry-level).

 Technical Knowledge: Basic technical knowledge of computer hardware, software, and networking.

 Excellent Communication Skills: Excellent written and verbal communication skills.

 Problem-Solving Skills: Strong problem-solving skills and ability to think critically.

 Reliable Internet Connection: A reliable internet connection with a minimum speed of 10 Mbps.

 Quiet and Dedicated Workspace: A quiet and dedicated workspace with minimal distractions.

What We Offer

 Competitive Salary: A competitive salary range of $35,000 - $50,000 per year (full-time) or $15 - $25 per hour (part-time).

 Benefits Package: A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off (full-time only).

 Opportunities for Growth: Opportunities for professional growth and development in a dynamic and growing company.

 Flexible Scheduling: Flexible scheduling options, including part-time and full-time opportunities.

 Collaborative Virtual Work Environment: A collaborative and supportive virtual work environment with a team of experienced professionals.

Technical Requirements:

 Operating System: Windows 10 or macOS High Sierra (or later)

 RAM: 8 GB or more

 Processor: Intel Core i5 or AMD equivalent

 Internet Connection: Reliable internet connection with a minimum speed of 10 Mbps

 Headset: Noise-cancelling headset for clear communication

Available shifts and compensation: Available shifts all days except Sundays and Saturdays. Compensation depends on your experience.

About Source One Technology: Source One Technology is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy. Learn more about us at www.sourceonetechnology.com.

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