Lead Host / Maitre D - Hospitality Leadership in Fine Dining

Join the Prime & Provisions Team as a Lead Host / Maitre D and Elevate the Guest Experience

Are you passionate about delivering exceptional hospitality and leading a team to excellence? Do you have a flair for fine dining and a keen eye for detail? Prime & Provisions, a renowned restaurant and bar, is seeking a talented Lead Host / Maitre D to join our team. As a Lead Host / Maitre D, you will be the ambassador of hospitality, ensuring that every guest feels welcomed, appreciated, and cared for throughout their experience. If you're a motivated and charismatic individual with a passion for quality and customer satisfaction, we want to hear from you!

About Prime & Provisions

Prime & Provisions is a celebrated restaurant and bar that prides itself on delivering an exceptional dining experience. Our commitment to quality, freshness, and customer satisfaction has earned us a reputation as one of the top dining destinations in the city. We're a team of passionate and dedicated professionals who strive to exceed our guests' expectations and create lasting memories. Our restaurant is a vibrant and dynamic environment where teamwork, creativity, and innovation thrive.

Key Responsibilities

As a Lead Host / Maitre D at Prime & Provisions, your key responsibilities will include:

• Delivering Exceptional Guest Experiences: Make an excellent first impression by warmly greeting guests with eye contact and a smile, informing them of wait times and seating options, and confidently escorting them to their table.
• Managing Guest Flow: Maximize guest count by controlling the flow of guests in the restaurant and adjusting seating plans accordingly.
• Providing Excellent Customer Service: Answer and make telephone calls with enthusiasm and polish, providing direction and resolution to all patron inquiries.
• Menu Knowledge: Become well-versed in our menu items to field questions and make recommendations with a personal touch.
• Observing Guest Needs: Observe guests' needs throughout their experience to ensure they receive high-quality service and make note of guest preferences and requests for future reference.
• Maintaining a Welcoming Environment: Control the appearance of the entryway and coat check area, ensuring the area is presentable, clean, and organized.
• Developing Fellow Hosts: Assist in the development of fellow hosts by modeling desired behaviors and coaching them on performance.
• Creating a Lasting Impression: Create a lasting, positive impression by bidding guests a fond farewell upon their departure and extending a sincere invitation for their return.
• Additional Duties: Perform additional duties as required to ensure the smooth operation of the restaurant.

Requirements and Qualifications

To be successful as a Lead Host / Maitre D at Prime & Provisions, you will need:

• 2+ Years of Experience: 2+ years of experience as a host or in a similar role, preferably in a fine dining establishment or high-volume restaurant.
• Excellent Communication Skills: Excellent working knowledge of booking systems and strategies, with experience with Open Table preferred.
• Interpersonal Skills: Ability to carry on a pleasant conversation with guests without sounding scripted or intrusive.
• Composure Under Pressure: Ability to maintain composure under periods of high stress and high volume.
• Passion for Quality: A passion for quality and respect for team members and guests.
• Flexibility: Flexibility to work a variety of shifts, including days, nights, weekends, and holidays.
• Physical Demands: Ability to move, bend, lift, carry, push, and place objects weighing up to 25 pounds without assistance, stand or walk for an extended period, or for an entire work shift.

What We Offer

At Prime & Provisions, we're committed to providing our team members with a supportive and dynamic work environment that fosters growth and development. Here are just a few of the benefits and perks we offer:

• Competitive Pay: A competitive hourly rate with room for growth.
• Comprehensive Benefits: Food and beverage discounts, benefit plan options (medical, dental, and vision), 401K + match, and commuter benefits.
• Employee Incentive Program: An employee incentive program for referrals.
• Career Growth Opportunities: Opportunities for career growth and advancement within the hospitality industry.
• Paid Sick Leave: