Company Overview:

Four Seasons is powered by our people. We are a collective of individuals who strive to grow, push ourselves to new heights, and treat one another with the same respect and care we hope to receive. Our global team creates extraordinary experiences for guests, residents, and partners through a commitment to luxury delivered with genuine heart. As a Hotel Front Desk Agent, you will help support a world-class employee experience and company culture that empowers exceptional guest interactions.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated. Whether you work with us, stay with us, live with us, or discover with us, our purpose is to create impressions that last a lifetime. This belief stems from the understanding that life becomes richer when we truly connect with people and the world around us.

Role and Responsibilities:

The Hotel Front Desk Agent role combines guest service excellence with overnight auditing responsibilities. This full-time position requires strong communication skills, accuracy, and a heartfelt service approach.

• Engage with guests in a genuine and authentic manner upon arrival. Understand their needs and emotions to help create their best possible experience.
• Complete guest departures while ensuring satisfaction and addressing concerns with empathy and professionalism.
• Perform night audit duties, reviewing and reconciling financial documentation from the day's operations.
• Exhibit strong problem-solving skills while delivering exceptional hospitality. Fulfill special requests, resolve guest concerns, and assist with inquiries related to hotel services, operating hours, key staff, events, and directions.
• Use multiple computer systems to execute guest check-ins, check-outs, daily reports, and room assignments.
• Demonstrate dedication to teamwork and actively support collective goals.
• Manage reservations, modifications, and cancellations when Reservations staff are unavailable; assist with guest calls and route inquiries appropriately when Communications staff are unavailable.
• Work closely with the Overnight Security Agent to ensure guest safety and maintain security throughout the resort property.
• Move throughout the hotel as required, both behind the desk and around the property.
• Stand continuously for the duration of the shift.

Required Skills and Experience:

• A sincere and compassionate nature, a strong passion for hospitality, and a commitment to integrity and dependability.
• Comfort confidently expressing your authentic self.
• Ability to make informed decisions that prioritize guest satisfaction and foster meaningful connections.
• Leadership qualities that inspire teamwork and support collective success.
• More than two years of experience in the service industry, ideally within luxury hospitality.
• Strong attention to detail, with responsibilities including auditing revenue records and processing daily audit reports.
• Availability for two overnight shifts along with evenings, weekends, and holidays as needed.
• Experience managing rotating day shifts, occasional evenings, weekends, and holidays.

Preferred Qualifications

• Experience in luxury hospitality or in a guest-facing role involving both service and administrative tasks.
• Strong multitasking ability and comfort working independently during overnight hours.

Compensation and Benefits:

• Complimentary stays at Four Seasons properties worldwide, subject to room availability.
• Complimentary meals prepared by the culinary team.
• Superior training and development programs.
• Competitive salary.
• Complimentary employee parking.
• Food and beverage purchase discounts.
• Spa discounts.
• Medical, dental, vision, and life insurance benefits, including domestic partner coverage.
• Parental leave.
• Pet insurance.
• 401(k) retirement plan.
• Paid time off.
• Sick leave.
• A culture that nurtures success and recognizes it through many forms.

About Four Seasons:

Four Seasons is a globally recognized leader in luxury hospitality and has been honored as a “Great Place to Work For ALL” for more than two decades. Dedicated to innovation and service excellence, the company offers hospitality professionals the chance to build meaningful, long-term careers with global opportunities. Four Seasons embraces diversity, equality, and inclusiveness, creating a workplace rooted in integrity, trust, transparency, respect, and kindness. Employees are encouraged to bring their authentic selves to work and grow within a prestigious global brand.