Customer Service Representative /Dispatcher
Flynn Group of CompaniesRole Overview
Flynn Group of Companies is hiring a mid-level Customer Service Representative /Dispatcher. This is a contract role in Mississauga. Full responsibilities, required qualifications, and the apply link are listed in the description below.
Resume Keywords to Include
Make sure these keywords appear in your resume to improve ATS scoring
Job Description
At Flynn, it's not just a job, it's a career
The Customer Service Representative will act as a liaison, between our Strategic Clients and our Service Departments providing service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
A Day in the Life:
Manage large volume of incoming requests from our Strategic Clients electronically and/or by telephone
Respond promptly to client’s inquiries and meet client timeframes
Communicate with clients through various channels, such as online portals
Communicate and coordinate with internal Service Departments across Canada and the US
Carefully identify problems that might arise from operations with the use of ethical procedures and professional judgment
Handle complaints, provide appropriate solutions and alternatives and follow up to ensure resolution
Obtain and evaluate all relevant information to handle inquiries and complaints
Escalate requests and unresolved issues to the designated resource as required
Keep records of customer interactions; record details of inquiries, comments and complaint
Follow communication procedures, guidelines and policies
Provide accurate invoicing to all Strategic Clients
Identify any discrepancies between contract amounts and invoice amount and resolve any issue
What We Offer
Great Perks and Discounts
Amazing Benefits and RRSP matching program
Great environment where our motto is “Flynn Family Winning Together”!
What We Are Seeking:
Prior experience in Customer Service or Dispatching is an added advantage
Familiarity with the construction or roofing industry is preferred but not mandatory
Post-secondary education is preferred
Excellent verbal and written communication
Must be computer literate with proficiency and working knowledge of database and reporting tools
Ability to manage multiple customer portals for invoicing and service coordination
After hours and weekend availability as required
Frequently Asked Questions
How do I apply for the Customer Service Representative /Dispatcher position at Flynn Group of Companies?
Use the Apply button above to submit your application directly to Flynn Group of Companies. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Service Representative /Dispatcher position at Flynn Group of Companies located?
This position is based in Mississauga. Flynn Group of Companies has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Service Representative /Dispatcher at Flynn Group of Companies earn?
Flynn Group of Companies has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Service Representative /Dispatcher role at Flynn Group of Companies posted?
This role was posted on May 12, 2026 (36 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
AI-powered job search
Get every job scored to your resume
Upload your resume and get jobs ranked, your resume tailored, and employee contacts found automatically.
Get Started FreeNo credit card to start