L1 Microsoft (365 Exchange and SharePoint) Engineer
FlynautRole Overview
Flynaut is hiring a entry-level L1 Microsoft (365 Exchange and SharePoint) Engineer. This is a internship hybrid role, based in Pune. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
About Flynaut LLC
Flynaut is a global leader in digital transformation, partnering with startups, SMEs, and large enterprises across various industries since 2004. Our team of passionate professionals transforms visionary ideas into groundbreaking realities by delivering cutting-edge mobile apps, robust web platforms, and comprehensive IT solutions. With expertise in healthcare, finance, education, retail, and more, we craft tailored solutions that exceed expectations. We prioritize innovation and quality, building lasting relationships based on trust and transparency, and have successfully delivered hundreds of projects that drive tangible business outcomes.
Job Description – L1 Microsoft 365 & Desktop Support Engineer
Location: [Pune / Hybrid]
Employment Type: Full-Time / Internship Opportunities Available
About the Role
Flynaut is looking for enthusiastic and customer-focused L1 Support Engineers to provide first-line technical support for Microsoft 365 services and desktop environments with good communication skills. This role involves troubleshooting, resolving IT issues, and ensuring a smooth end-user experience across our organization and knowledge of Office365 admin portals. We are also offering internship opportunities for aspiring IT professionals who want to gain hands-on experience in Microsoft 365 and desktop support.
Key Responsibilities
- Serve as the first point of contact for IT support via email, phone, or ticketing system.
- Provide basic troubleshooting for Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive).
- Support desktop environments: Windows OS, device setup, drivers, and peripheral support.
- Assist with user account management in Azure AD / Office 365 (password resets, license assignment, MFA setup).
- Escalate complex issues to L2 engineers while documenting troubleshooting steps.
- Maintain accurate logs of issues and solutions in the ticketing system.
- Provide end-user guidance on IT policies, best practices, and security awareness.
- For interns: learn and support under the guidance of senior engineers while building real-world IT skills.
Required Skills & Qualifications
- SHAREPOINT AND EXCHANGE ONLINE EXPERTISE
- Basic knowledge of Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
- Familiarity with Windows 10/11, desktop/laptop hardware, and network fundamentals (TCP/IP, DNS, VPN).
- Strong communication and problem-solving skills.
- Ability to work in a team environment and provide excellent customer service.
- For interns: eagerness to learn, basic IT knowledge, and willingness to grow into a support role.
Preferred (Nice to Have)
- Experience with ticketing systems (e.g., ConnectWise, ServiceNow).
- Exposure to Intune or other MDM solutions.
- Knowledge of common troubleshooting tools (Event Viewer, Task Manager, etc.).
What We Offer
- Opportunity to gain hands-on experience with Microsoft 365 and desktop support in a real-world IT environment.
- Mentorship from experienced IT engineers.
- Career growth path from Intern → L1 Engineer → L2 Engineer.
- Collaborative work environment with continuous upskilling.
Open Roles
- L1 Microsoft 365 & Desktop Support Engineer (Full-Time)
- IT Support Interns (Entry-Level)
Frequently Asked Questions
How do I apply for the L1 Microsoft (365 Exchange and SharePoint) Engineer position at Flynaut?
Use the Apply button above to submit your application directly to Flynaut. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Is the L1 Microsoft (365 Exchange and SharePoint) Engineer role at Flynaut remote or in-office?
This is a hybrid role based in Pune. Expect a mix of in-office and remote days, with the specific cadence set by the hiring manager.
What does a L1 Microsoft (365 Exchange and SharePoint) Engineer at Flynaut earn?
Flynaut has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the L1 Microsoft (365 Exchange and SharePoint) Engineer role at Flynaut posted?
This role was posted on April 5, 2026 (72 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the L1 Microsoft (365 Exchange and SharePoint) Engineer role at Flynaut entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Flynaut has listed.
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