We are looking for a Customer Care Representative to join our team at Five Splash Infotech Private Limited. The role offers ₹ 11,000 - ₹ 15,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

• Manage incoming and outgoing calls in a professional manner.
• Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
• Log customer interactions and track follow-ups.
• Offer timely and relevant solutions to resolve customer issues.
• Collaborate with team members to escalate and address more complex concerns.
• Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 1 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Rotational shift.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Care Representative job

Please go through the FAQs to get all answers related to the given Customer Care Representative job

What skills and experience do you need for this Customer Care Representative job?

Ans : To apply for this Customer Care Representative job, candidates should have skills like Domestic Calling, Query Resolution, Non-voice/Chat Process along with 0-1 years of experience.

What salary is offered for this Customer Care Representative job?

Ans : The salary for this Customer Care Representative job ranges between ₹11,000-₹15,000 per month.

What shift and timings does this job follow?

Ans : This Customer Care Representative job follows a Rotational shift with timings from 09:00 AM - 06:00 PM.

Do you need to visit the office for this job?

Ans : Yes, candidates need to visit the office and work from the location in Dimna, Jamshedpur.

How many vacancies are there for this Customer Care Representative job?

Ans : There are 20 vacancies for this Customer Care Representative role.

Is this job open for all genders?

Ans : Yes, this Customer Care Representative job is open for both male and female candidates.

What does the role of Customer Care Representative involve?

Ans : As a Customer Care Representative, your work will involve skills like Domestic Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.

What is the job location for this position?

Ans : The job location for this Customer Care Representative position is Dimna, Jamshedpur.

Who is the right fit for this Customer Care Representative job?

Ans : A candidate having skills like Domestic Calling, Query Resolution, Non-voice/Chat Process with 0-1 years of experience is the right fit for this Customer Care Representative job.

What makes this Customer Care Representative job a good opportunity?

Ans : This Customer Care Representative job is a good opportunity as it offers a salary between ₹11,000-₹15,000 per month. This is a Full Time job and has 20 openings.

Candidates can call HR for more info.