Retention Specialist — Personal Lines Fully Remote Full-Time FirstMark Insurance
FirstMark Insurance GroupRole Overview
FirstMark Insurance Group is hiring a entry-level Retention Specialist — Personal Lines Fully Remote Full-Time FirstMark Insurance. This is a full-time remote role, with the team based in Remote. posted yesterday. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
At FirstMark, we don't treat a renewal as paperwork. We treat it as a promise — the chance, every single year, to show a client that trusting us with what matters most was the right call.
We're growing, and we're looking for a Retention Specialist to stand on the front lines of that promise. This is the person our clients remember. The steady voice on the other end of the line who knows their policy, knows their story, and makes sure they always land in the right place for the year ahead.
If you love people, know personal lines inside and out, and take real pride in being the reason someone stays — keep reading.
WHAT YOU'LL DO
- Personally review every policy at renewal, side by side with the client, and guide them to the smartest path for their next policy period.
- Know when to keep a client right where they are — and when to re-market their account across our deep bench of carriers to find them something better.
- Own a book of 2,000+ accounts a year, treating each one like it's the only one.
- Partner with our incredible teams to deliver a world-class, boutique client experience in every single interaction.
WHO YOU ARE
- You have at least 2 years of personal lines insurance experience in a client-facing role.
- You're a natural relationship-builder and leader — warm, clear, and genuinely easy to talk to.
- You're organized and proactive, the kind of person who gets ahead of a renewal instead of chasing it.
- You see retention as care, not a quota. Doing right by the client is always the strategy.
WHAT WE OFFER
- A fully remote role — do your best work from wherever you are.
- Health insurance, 401(k), and PTO.
- A genuine Monday–Friday, 8:00 AM–5:00 PM PT schedule.
- A growing company with a boutique heart, where your work is seen, your ideas matter, and the team actually feels like one.
- Salary DOE - $50,000-$55,000
We're building something special at FirstMark — a place where clients feel cared for and team members feel home. If that's the kind of work you've been looking for, we'd love to meet you.
Ready to be the reason our clients stay? Apply today, or message us directly.
#Hiring #InsuranceJobs #PersonalLines #RemoteJobs #InsuranceCareers #NowHiring
About FirstMark Insurance Group
FirstMark Insurance Group
firstmarkinsurance.com
Frequently Asked Questions
How do I apply for the Retention Specialist — Personal Lines Fully Remote Full-Time FirstMark Insurance position at FirstMark Insurance Group?
Use the Apply button above to submit your application directly to FirstMark Insurance Group. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Is the Retention Specialist — Personal Lines Fully Remote Full-Time FirstMark Insurance role at FirstMark Insurance Group remote?
Yes. This is a remote role. The team is based in Remote, but the position itself does not require relocating to that office.
What does a Retention Specialist — Personal Lines Fully Remote Full-Time FirstMark Insurance at FirstMark Insurance Group earn?
FirstMark Insurance Group has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Retention Specialist — Personal Lines Fully Remote Full-Time FirstMark Insurance role at FirstMark Insurance Group posted?
This role was posted on June 24, 2026 (yesterday). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Retention Specialist — Personal Lines Fully Remote Full-Time FirstMark Insurance role at FirstMark Insurance Group entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements FirstMark Insurance Group has listed.
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