Merchandise Associate

As a Jewellery Merchandiser at Firefly Diamonds, you will play a crucial role in overseeing the end-to-end execution of jewellery merchandising activities. Your primary responsibility will be to ensure seamless coordination between the design, production, and supply chain teams to translate creative concepts into high-quality finished products delivered on time and within cost.

Key Responsibilities:

• Handle complete order lifecycle from sampling to final shipment
• Ensure production aligns with approved samples, CADs, specifications, and costing
• Manage multiple designs, SKUs, and timelines with meticulous attention to detail
• Coordinate closely with sales, planning, CAD, production, QC, and dispatch teams
• Track production schedules and ensure on-time delivery through rigorous follow-up
• Identify and resolve production, quality, or design-related issues proactively
• Maintain consistent quality across materials, settings, and finishes
• Support cost optimization initiatives while upholding quality and design standards
• Keep accurate records of orders, revisions, approvals, and client communications
• Efficiently manage sample development and client approvals
• Provide market and trend insights to support new product development
• Stay updated on jewellery trends, diamond cuts, settings, metal finishes, and consumer preferences

Desired Skills & Qualifications:

• 610 years of experience in diamond manufacturing or the jewellery industry
• Strong understanding of jewellery manufacturing and merchandising processes
• Excellent coordination, follow-up, and stakeholder management skills
• Good client-handling and communication ability
• Strong planning, problem-solving, and execution mindset
• Proficiency in MS Excel and ERP systems
• Ability to work under tight timelines and dynamic priorities
• Graduate or Diploma in Jewellery Design, Merchandising, or a related field
• GIA / IGI certification preferred

Join Firefly Diamonds to be part of a fast-scaling, design-led jewellery startup that is redefining fine jewellery through lab-grown diamonds. Work closely with founders and leadership on core product execution, own real outcomes across design, manufacturing, and retail, and be part of a high-calibre team building something iconic from the ground up. As a Jewellery Merchandiser at Firefly Diamonds, you will play a crucial role in overseeing the end-to-end execution of jewellery merchandising activities. Your primary responsibility will be to ensure seamless coordination between the design, production, and supply chain teams to translate creative concepts into high-quality finished products delivered on time and within cost.

Key Responsibilities:

• Handle complete order lifecycle from sampling to final shipment
• Ensure production aligns with approved samples, CADs, specifications, and costing
• Manage multiple designs, SKUs, and timelines with meticulous attention to detail
• Coordinate closely with sales, planning, CAD, production, QC, and dispatch teams
• Track production schedules and ensure on-time delivery through rigorous follow-up
• Identify and resolve production, quality, or design-related issues proactively
• Maintain consistent quality across materials, settings, and finishes
• Support cost optimization initiatives while upholding quality and design standards
• Keep accurate records of orders, revisions, approvals, and client communications
• Efficiently manage sample development and client approvals
• Provide market and trend insights to support new product development
• Stay updated on jewellery trends, diamond cuts, settings, metal finishes, and consumer preferences

Desired Skills & Qualifications:

• 610 years of experience in diamond manufacturing or the jewellery industry
• Strong understanding of jewellery manufacturing and merchandising processes
• Excellent coordination, follow-up, and stakeholder management skills
• Good client-handling and communication ability
• Strong planning, problem-solving, and execution mindset
• Proficiency in MS Excel and ERP systems
• Ability to work under tight timelines and dynamic priorities
• Graduate or Diploma in Jewellery Design, Merchandising, or a related field
• GIA / IGI certification preferred

Join Firefly Diamonds to be part of a fast-scaling, design-led jewellery startup that is redefining fine jewellery through lab-grown diamonds. Work closely with founders and leadership on core product execution, own real outcomes across design, manufacturing, and retail, and be part of a high-calibre team building something iconic from the ground up.