Company

Finning Canada

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

Reporting to the Technology Support Team Lead, the Technology Specialist I will provide expertise and ongoing technical support to assist the support team and customers on the use and operation of Caterpillar® Mining and Construction software and hardware technologies.

The primary function of the Technology Support Specialist is to provide ongoing technical support to end-users and customers, as well as mentoring coworkers on the use and operation of Mining software and hardware technologies. Using a combination of expertise and coordination with Finning and Caterpillar®, the successful candidate will provide troubleshooting and assistance implementing of the software and hardware for Cat® Technologies including, but not limited to: Command, Health, Fleet, Terrain, Site Aware, DSS, and Trimble Heavy Civil technologies that is currently used at the customers mining and construction operations. Responsibilities may also include Finning technologies under the CUBIQ family of services.

This role will be primarily based out of our Head Office branch in Edmonton, Alberta on a hybrid work schedule with requirements to be dispatched to our sites across Western Canada (Saskatchewan, Alberta, British Columbia and the Northwest Territories). On-call schedule will be required. Shift work and travel to site at 50% or more of working hours may be required as projects schedule dictates.

Job Description

• Provide technical support for Minestar® and Caterpillar® products.
• Work in tandem with other Finning groups to support autonomous solutions on customer sites.
• Assist with implementation and troubleshooting of software and hardware technologies.
• Address customer requests for technical assistance via phone and in person, prioritizing issues based on customer impact, operational urgency, and business need.
• Deliver on-site support as needed to minimize customer downtime.
• This role supports live production environments where responsiveness and availability are critical to customer success.
• Execute projects to develop customer requirements and processes.
• Manage communication with customers to deliver upgrades and troubleshooting.
• Maintain and track technology inventory and tooling.
• Support technology projects and complete lessons learned.
• Complete documentation for support handover activities.
• Develop best practices and documentation for technology systems.
• Ensure thorough reporting and closure of support and training cases.

Qualifications

• Post-secondary education in Business, Project Management, Trades, or Engineering is an asset.
• Strong customer focus, innovation, results-driven mindset, and excellent communication skills.
• Ability to provide a driver’s abstract, that meets Finning’s driving and fleet policy requirements and maintains ongoing eligibility to operate a Finning vehicle.
• Ability to successfully complete and maintain compliance with drug and alcohol testing requirements to access customer sites, as required by Finning policy and customer regulations.
• Ability to wear a respirator in a mining environment
• The successful candidate will have knowledge of major fleet management systems including MineStar/Wenco/Modular.
• Experience in Mining Operations or Heavy Civil Construction is an asset.
• Mine Planning experience an asset.
• Knowledgeable in GPS/GNSS systems.
• Experience with computer networking.
• Civil CAD, Vulcan, Deswik or other Mine Engineering software experience an asset.

Note:

• This role will be primarily based out of one of our branches in Edmonton or Fort McMurray, AB with requirements to be dispatched to our sites across Western Canada (Saskatchewan, Alberta, British Columbia and the Northwest Territories).
• Permanent, full-time role.
• Rotational shift as required (14x14)
• Travel requirement of 50–100%, including short‑notice travel based on customer demand and operational priorities.
• Occasional night‑shift coverage as required for vacation relief. While not a permanent night role, night shifts may be required as needed.
• Employees may be asked to provide short‑term coverage for rotating shift teams, including 7x7 schedules, to ensure uninterrupted customer and technology support.
• Flexible option plan benefits with varying levels of coverage from day one.
• Matching pension contributions to help you save for the future.
• Matching share purchase program.
• Employee Share Purchase Plan and RRSP options.
• Paid vacation with an increasing allowance based on years of seniority.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.