Mortgage Fulfillment Specialist / Director of WOW

About the job

Join a high-performing & growing mortgage team that’s changing the client experience

We’re a fast-moving, high-performing mortgage team based in Hamilton, focused on delivering an exceptional mortgage experience for every client we serve.

Licensed through Mission35 Mortgages, one of Southwestern Ontario’s leading mortgage brokerages under the DLCG/MCC banner, we offer the best of both worlds — the agility and personalized culture of a boutique team, backed by the strength of Canada’s largest mortgage brokerage network.

That means access to a vast network of lenders, competitive products, and the credibility of an organization that funds more mortgages than any major bank or credit union in Canada.

We’re growing, and we’re looking for a Mortgage Fulfillment Specialist / Director of WOW who thrives in a fast-paced environment, loves keeping deals moving, and takes pride in creating a smooth experience for both clients and brokers.

This is a great opportunity for someone who enjoys being an essential part of the mortgage process, wants to work closely with a productive broker team, and is excited to grow within a business that values initiative, accountability, and excellence.

The Role

As our Mortgage Fulfillment Specialist / Director of WOW, you’ll be the engine that keeps mortgage files moving efficiently from approval to funding all the while being a pivotal part of the daily interactions with partners & clients alike

You’ll work alongside the broker to manage documentation, satisfy lender conditions, coordinate with third parties, and ensure every file is complete, accurate, and on track. In addition you will be tasked with all the fundamental duties that enable client retention, growth and sustainability along side of partnership strengthening and growth.

This role is perfect for someone who loves organization, works well under pressure, and understands how important speed, communication, and accuracy are in delivering an outstanding client experience.

What You’ll Be Doing

• Following up with clients, lenders, and partners for outstanding documents
• Reviewing mortgage documents for completeness and lender compliance
• Conducting verbal employment verifications and completing due diligence reviews
• Managing files through the fulfillment process to ensure deadlines are met
• Satisfying lender conditions and preparing files for funding
• Communicating with lenders, solicitors, appraisers, and insurers to keep files progressing
• Supporting brokers by ensuring every file is organized and submission-ready
• Identifying document inconsistencies and escalating concerns when needed
• Proactively connecting with current client base as well as prospective clients to keep the nurtured relationship
• Proactively connecting with existing and prospective partners to ensure the fires remain vibrant and poised for growth and strengthening

Who You Are

You’re organized, proactive, and know how to keep things moving.

You understand that every mortgage file represents a real person counting on a smooth closing, and you take pride in making that happen.

You’re comfortable managing multiple priorities at once, communicating with confidence, and solving problems before they become roadblocks.

You LOVE to connect with people on the phone, via email or SMS service giving them first class customer & partner experiences.

You likely have:

• 1–2 years of mortgage fulfillment or mortgage administration experience in the Canadian mortgage industry
• Strong understanding of lender documentation and mortgage funding requirements
• Excellent organizational and time management skills
• High attention to detail and strong follow-through
• Confidence communicating with clients, lenders, and industry partners
• The ability to work independently and stay productive in a fast-paced environment
• A solutions-focused mindset and a sense of ownership over your work
• Familiarity with mortgage software and standard office systems
• A positive attitude and team-oriented mindset

Why Join Our Team

We’re not a giant corporate lender with layers of bureaucracy.

We’re a boutique mortgage team that moves fast, values people, and believes in delivering an exceptional client experience every time.

When you join us, your work matters. You’ll be a key part of the client journey and an important contributor to the growth of the business. The success of the business will ultimately be your success and your position for growth to the level you want!

You’ll have the opportunity to work in an environment where initiative is appreciated, great work is recognized, and your contribution has a direct impact.

What We Offer

• Competitive compensation based on experience
• A supportive, team-first culture
• Opportunity for long-term growth within a respected mortgage brokerage
• Access to industry-leading lenders and products through Mission35 and DLCG/MCC
• Ongoing learning and professional development
• A collaborative environment where your voice matters
• The chance to be part of a growing, high-performing team that genuinely values excellence

If this sounds like you...

If you’re someone who loves keeping things organized, enjoys working with a high-performing team, and wants to build a career in the mortgage industry with a brokerage that values professionalism without the corporate red tape, we’d love to connect with you. Send your resume to erics@mi35.ca or take the chance and call me directly at 289.925.4229.

Job Types: Full-time, Permanent

Pay: $45,000.00-$55,000.00 per year

Benefits

• Casual dress
• Company events
• Work from home

Ability to commute/relocate:

• Hamilton, ON: reliably commute or plan to relocate before starting work (required)

Experience

• Administrative: 2 years (required)

Language:

• English (required)

Location:

• Hamilton, ON (required)

Work Location: Hybrid remote in Hamilton, ON