Move-In Coordinator

Falcons Landing is seeking a Move-In Coordinator to support our Sales & Marketing team and deliver exceptional experience for prospective and incoming residents. This role provides high-level administrative and operational support, assists with tours and inquiries, coordinates onboarding and move-ins, and supports marketing and event initiatives. The position also offers professional development for individuals interested in future advancement into a Sales Counselor role.

Key Responsibilities

• Serve as the primary administrative and operational support for the Sales & Marketing office.
• Greet visitors, manage calls and scheduling, and assist prospective residents and families.
• Maintain accurate CRM (Aline) records, inquiries, prospect updates, and reports.
• Conduct community tours as needed and support Sales Counselors with tour preparations.
• Qualify inquiries and coordinate timely handoffs to Sales Counselors.
• Coordinate onboarding and move-in processes in partnership with internal departments.
• Support marketing initiatives, events, open houses, and outreach activities.
• Prepare sales materials, event collateral, and departmental documents

Professional Growth Opportunity

This role is designed to provide exposure to senior living sales, CRM workflows, discovery techniques, and lead engagement. High-performing individuals may be considered for future Sales Counselor opportunities.

Qualifications

• Bachelor's degree preferred (Business, Communications, Hospitality, or related field)
• 2 - 3 years of experience in senior living, hospitality, real estate, healthcare, or customer-facing roles
• Strong organizational, communication, and customer service skills
• CRM experience preferred (Aline or similar)
• Microsoft Office proficiency required
• Ability to work independently and collaboratively in a fast-paced environment
• Flexibility to work occasional evenings or weekends for tours or events

Benefits Offered

• Comprehensive health, dental, vision, and retirement benefits
• Opportunities for professional growth, continuing education, and leadership development
• Work-life balance in a supportive and collaborative culture

Falcons Landing is an Equal Opportunity Employer.

Company DescriptionLike all great endeavors, Falcons Landing started as a dream – a dream to create a place where those who served their nation could relax and savor life to the fullest. The dream began with a group of retired officers who met regularly for breakfast at Andrews Air Force Base. One day they had a great idea; The Washington, D.C. area should have a military retirement community. They formed the Air Force Retired Officers Community (AFROC) and began a ten-year journey to make their dream a reality.

The original Board of Directors visited communities across the country to determine what would constitute the ideal retirement community. They secured financing, the perfect site, and commissioned the design and construction. Falcons Landing was completed in 1996 and the community is everything the Founders dreamed it would be... and more! We are proud to say we have been serving our residents for more than 27 years.