Monday - Wednesday. Afternoon Shifts.

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Compensation

$17 hourly

Responsibilities

• Field customer complaints when necessary
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Communicate with housekeeping to make sure guest rooms are ready
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers

Qualifications

• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Well-versed in taking telephone calls and handling stressful situations
• High school diploma, GED, or equivalent
• Has previous experience or working knowledge of Microsoft Office and reservation management systems

About Company

A great location near the Air Force Academy, our hotel offers accommodations that are suitable for all travelers. Stay in our hotel rooms, which offer free WI-FI and are near shopping at the Chapel Hills Mall, as well as attractions at Pikes Peak. LIVE THE CORE VALUES, which are inspired by our people, providing an experience where each team member can comfortably say: I MATTER, I AM CONNECTED, and I AM PREPARED.

DELIGHT OUR GUESTS with a Here For You experience that makes them feel ASSURED, SETTLED IN, and OPTIMISTIC.

Here For You was built upon the foundation of our Core Values. Here For You isn't a program or a slogan; it's an all-the-time commitment to focusing on clues that have a profound influence on the guest experience. By sensing and responding to each guest's needs, you help our guests feel assured, Settled In, and Optimistic about their hospitality experience.