Operations Manager Soft Services

As an Operations Manager at Excetra, your role is crucial in implementing the Operations delivery strategy to ensure timely planning and execution of all client projects while adhering to defined standards of cost, quality, and C-Sat. Here is a breakdown of your key responsibilities:

**Role Overview:**

You will be responsible for overseeing day-to-day operations for all clients and ensuring the timely closure of all client operational issues. Additionally, you will be involved in resource allocation, creating and implementing standardized Operations strategy, tracking operational efficiency, and implementing Asset Maintenance and Control mechanisms.

**Key Responsibilities:**

• Build and maintain networks with leading corporates, vendors, property consultants, and architects
• Survey the environment for latest developments and best practices in facility management
• Plan manpower based on business needs and coordinate manpower sourcing
• Oversee day-to-day operations and ensure adherence to SOPs and checklists
• Assist in creating and implementing standardized Operations strategy for Site Execution
• Track and monitor client escalations and ensure timely resolution
• Guide the site head in the timely Invoicing & Collections for all clients
• Implement Asset Maintenance and Control mechanisms for optimum utilization
• Track and ensure timely closure of QA/Compliance audit observations
• Lead the client feedback process at Closure/contract termination stage
• Drive cost savings through process standardization and efficient project management
• Monitor adherence to Region budgets
• Drive timely Performance Appraisal of direct reports and mentor subordinates for team development

**Qualifications Required:**

• Bachelor's degree in Operations Management or related field
• Proven experience in operations management role
• Strong leadership and team development skills
• Excellent communication and networking abilities
• Sound knowledge of facility management best practices and tools

Join Excetra as an Operations Manager and play a pivotal role in ensuring operational excellence and client satisfaction. As an Operations Manager at Excetra, your role is crucial in implementing the Operations delivery strategy to ensure timely planning and execution of all client projects while adhering to defined standards of cost, quality, and C-Sat. Here is a breakdown of your key responsibilities:

**Role Overview:**

You will be responsible for overseeing day-to-day operations for all clients and ensuring the timely closure of all client operational issues. Additionally, you will be involved in resource allocation, creating and implementing standardized Operations strategy, tracking operational efficiency, and implementing Asset Maintenance and Control mechanisms.

**Key Responsibilities:**

• Build and maintain networks with leading corporates, vendors, property consultants, and architects
• Survey the environment for latest developments and best practices in facility management
• Plan manpower based on business needs and coordinate manpower sourcing
• Oversee day-to-day operations and ensure adherence to SOPs and checklists
• Assist in creating and implementing standardized Operations strategy for Site Execution
• Track and monitor client escalations and ensure timely resolution
• Guide the site head in the timely Invoicing & Collections for all clients
• Implement Asset Maintenance and Control mechanisms for optimum utilization
• Track and ensure timely closure of QA/Compliance audit observations
• Lead the client feedback process at Closure/contract termination stage
• Drive cost savings through process standardization and efficient project management
• Monitor adherence to Region budgets
• Drive timely Performance Appraisal of direct reports and mentor subordinates for team development

**Qualifications Required:**

• Bachelor's degree in Operations Management or related field
• Proven experience in operations management role
• Strong leadership and team development skills
• Excellent communication and networking abilities
• Sound knowledge of facility management best practices and tools

Join Excetra as an Operations Manager and play a pivotal role in ensuring operational excellence and client satisfaction.