Customer Service Representative - On-Camera Studio Host – Up to /hr+ (Tips)

This is not another customer service job.

No headsets. No call queues. No angry customers on hold. No scripts to read off a screen. No register to operate.

You'll sit in a modern broadcast studio, host live casino games on camera, and create a professional, engaging experience for online players around the world.

Think: customer service skills + live hosting + studio environment.

The communication skills you already have transfer directly here. The games? We teach you those.

Take a Studio Tour and see what our Game Hosts do: https://bit.ly/3yKKeU0

What You'll Do

• Host live casino games on camera including Blackjack, Roulette, and Baccarat
• Speak to online players in a friendly, clear, professional way
• Follow game procedures and on-screen prompts
• Keep the game moving smoothly and engagingly
• Bring confidence, focus, and personality to every shift
• Complete paid dealer training through Evolution Academy

Why Customer Service People Succeed Here

If you've worked in call centers, retail, reception, customer service, or as a cashier or agent, you already know how to:

• Stay professional when the pressure is on
• Communicate clearly with all kinds of people
• Follow procedures without losing your personality
• Stay focused through a long shift
• Represent a brand with confidence
• Show up and deliver consistently

Those skills are exactly what our players experience on the other side of the screen.

Why This Job Is Different

• On-camera studio role — not a call center or retail floor
• No headsets, no call queues, no registers
• No angry customers — players are here to have fun
• No casino floor — no smoke, no chips, no cash handling
• Paid dealer training — zero experience needed
• Consistent full-time schedule
• Tips on top of your hourly rate
• Real career growth within a global company
• A job people can't stop asking you about

We Offer

• $17.25/hr+ including base rate and guaranteed tip rate, averaging $20–25/hr
• Performance-based bonus opportunity
• 15 days paid vacation annually
• 5 sick days
• Paid breaks — earn tips during breaks
• Full-time guaranteed hours
• Paid dealer and game technique training
• 50% discount on garage parking 1 block from the studio
• Medical, dental, and vision insurance
• Company-paid life and AD&D insurance
• Commuter FSA
• Discounted on-site gym
• Nationwide employee discount program
• Modern studio with break room and refreshments
• 401(k) match
• Career growth opportunities

Current Openings — Full Time

• 3pm – 11pm
• 5pm – 1am
• 7pm – 3am
• 11pm – 7am

Weekend availability required.

Who We're Looking For

You may be a strong fit if you:

• Have customer service, call center, retail, reception, or cashier experience
• Are comfortable being on camera
• Communicate clearly and professionally
• Can follow procedures consistently
• Are reliable, punctual, and professional
• Want to use your people skills in a completely different environment
• Are open to evenings, weekends, and holidays

No casino or dealer experience required. We will train you.

#EVOPAH

The duties and responsibilities described in this job description are not a comprehensive list and as such additional tasks may be assigned to the employee from time to time; The scope of the job may also be subject to change as necessitated by business demand

• Must be 21 years of age or older
• Must pass required background checks
• Must be able to obtain and maintain a valid Pennsylvania and West Virginia gaming license
• Must be able to work evenings, weekends, and holidays
• Must wear assigned uniform and maintain professional appearance standards
• Strong communication skills and a positive, professional attitude
• Customer service, call center, retail, reception, or cashier experience preferred
• Responsible, dedicated, and dependable

All your information will be kept confidential according to EEO guidelines

Job Type: Full-time

Physical Requirements

• Prolonged sitting at counter-height chairs and tables
• Repeated use of both hands and arms
• Full mobility and dexterity in upper extremities
• Ability to see and read a chat screen from 4+ feet away
• Ability to communicate verbally to players
• Ability to lift up to 10 lbs. when needed
• Ability to work assigned shifts including evenings, weekends, and overnights

The duties and responsibilities described are not a comprehensive list. Additional tasks may be assigned as business needs evolve.