Automotive Service Advisor

Overview

We are a European specialist shop, in business since 1997. We have excellent customers and a 4.9 Google rating with over 500 reviews. Join our dynamic automotive team as an Automotive Service Advisor, where your enthusiasm and expertise will drive exceptional customer experiences and ensure vehicle performance excellence. In this vital role, you will serve as the point of contact for customers seeking vehicle maintenance and repairs, guiding them through the service process with professionalism and enthusiasm. Your experience, combined with excellent customer service skills, will help bridge the gap between our skilled technicians and valued clients, ensuring satisfaction at every step. This position offers a lively, fast-paced environment where your proactive approach and automotive expertise will make a real difference.

Duties

• Greet customers warmly, listen to their concerns, and accurately identify their vehicle needs.
• Write detailed service orders, including auto estimating and a wide scope of repairs on high line vehicles.
• Communicate effectively with technicians regarding diagnostics and repair procedures to ensure timely completion of services.
• Upsell additional services or maintenance based on vehicle inspection findings to maximize customer value.
• Manage payment transactions accurately while maintaining transparency and integrity throughout the process.
• Provide clear explanations of recommended repairs and maintenance options to customers to facilitate informed decisions.
• Follow up with customers post-service to ensure satisfaction and foster long-term relationships.

Qualifications

• Proven service advisor background in a professional automotive environment.
• Experience with auto service management software is highly desirable.
• Excellent customer service skills with a friendly yet professional demeanor.
• Ability to upsell services confidently while maintaining integrity and transparency.
• Familiarity with automotive repair procedures is helpful but not required.
• Prior experience in service writing or automotive service sales is preferred.
• Join us to be part of a vibrant team committed to delivering top-tier automotive care! Your expertise will help keep vehicles running smoothly while creating positive experiences for every customer who walks through our doors.

Pay: $50,000.00 - $70,000.00 per year

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person