Production Operations / Operations & Maintenance (O&M) Engineer

Be an Early ApplicantFull Timemid Hybrid

Washington, District of Columbia, United StatesPosted Today

Role Overview

eTelligent Group is hiring a mid-level Production Operations / Operations & Maintenance (O&M) Engineer. This is a full-time hybrid role, based in Washington, District of Columbia. Part of eTelligent Group's Treasury hiring, posted today. applications are still in the early window, before most candidates have applied. Full responsibilities, required qualifications, and the apply link are listed in the description below.

Salary Context

Salary is not disclosed in this posting. Market median for Mid-level Treasury roles is $120k-$157k (based on 24 comparable listings). Many employers share specifics during the interview process or after an initial screen.

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Job description

Company Overview:

Over the past 15 years, eTel has delivered essential solutions for the federal government by securing and managing data, providing scalable identity access, modernizing legacy systems, and building high-performance platforms. By integrating new technologies and ensuring reliable operations we help agencies stay prepared for future challenges As a premier technology solutions and services company to the US federal government, eTel possesses longstanding relationships across the federal civilian marketplace. Other customers include the broader Treasury Department, Commerce Department, and State Department.

eTel offers integrated CMMI Level 3 processes, tools, and techniques with innovative, cost-efficient, and secure solutions to address complex challenges. eTel also holds ISO 9001:2015, ISO/IEC 27001:2013, and ISO/IEC 20000-1:2018 certifications, and offers dedicated subject matter experts (SMEs) and thought leaders that possess a deep understanding of customers’ environments and challenges.

Place of Performance: Hybrid – Washington, DC Metro Area (IRS facilities and approved remote work locations)

Citizenship: U.S. Citizenship required

Security Clearance: Must be able to obtain and maintain an IRS Moderate Background Investigation (MBI)/Public Trust.

Position Overview:

The Production Operations & Maintenance Engineer provides operational support for the IRS Enterprise API Gateway production environment. This role ensures high availability, rapid incident response, operational continuity, and reliable performance for mission-critical IRS API services.

Primary Responsibilities:

Monitor production API Gateway environments.
Respond to incidents and perform root cause analysis.
Support 24x7 operational activities.
Manage ServiceNow incidents and service requests.
Support vulnerability remediation and security patch implementation.
Perform backup and recovery validation.
Support disaster recovery testing.
Monitor application performance and availability.
Create operational dashboards and reports.
Develop operational documentation and runbooks.
Support production deployments and change management activities.
Coordinate with infrastructure, networking, and application teams during incident resolution.

Required Qualifications:

Bachelor's degree or equivalent experience.
5+ years supporting enterprise production systems.
Experience with ServiceNow.
Experience supporting enterprise API Gateway environments.
Experience monitoring Linux or Windows server environments.
Experience with incident management.
Experience performing root cause analysis.
Experience with operational reporting.
Strong troubleshooting skills.

What You'll Bring:

Calm and effective incident response skills
Excellent troubleshooting abilities
Strong communication during production incidents
Commitment to operational excellence
Customer-focused mindset

Commitment to Diversity -
eTelligent Group provides equal employment opportunities (EEO) to all applicants without regard to race, color, religion, gender, sexual orientation, gender identity, nations origin, age, disability, genetic information, marital status, amnesty, status as a covered veteran, and any other characteristic provided in accordance with applicable, federal, state and local laws.

About eTelligent Group

eTelligent Group

etelligent-group.com

TreasuryHybrid

6 other open roles at eTelligent Group on TryApplyNow.

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Frequently Asked Questions

How do I apply for the Production Operations / Operations & Maintenance (O&M) Engineer position at eTelligent Group?

Use the Apply button above to submit your application directly to eTelligent Group. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Is the Production Operations / Operations & Maintenance (O&M) Engineer role at eTelligent Group remote or in-office?

This is a hybrid role based in Washington, District of Columbia. Expect a mix of in-office and remote days, with the specific cadence set by the hiring manager.

What does a Production Operations / Operations & Maintenance (O&M) Engineer at eTelligent Group earn?

eTelligent Group has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Production Operations / Operations & Maintenance (O&M) Engineer role at eTelligent Group posted?

This role was posted on July 23, 2026 (today). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.