Role Overview
eShipz is hiring a mid-level Manager -Customer success 4+Years (SAAS,WFO,Hebbal,Immediate Joiner). This is a full-time role in Bengaluru. posted 3 weeks ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Job description
Candidates must currently be based in Bangalore. Outstation profiles will not be considered. Please do not apply if you do not have experience in the SaaS industry and exposure to APIs.
Company Description
eShipz is a growing logistics automation platform that empowers brands to optimize their shipping processes and enhance post-purchase customer experiences. The platform provides seamless solutions such as multi-carrier integrations, automated shipping labels, real-time tracking, NDR management, and analytics tools. With over 350 businesses from eCommerce and enterprises trusting eShipz, the company is committed to simplifying logistics and offering reliable customer support. Explore advanced shipping automation at www.eshipz.com.
Job Responsibilities:
● Leadership & Strategy: Lead and scale the Customer Success function, driving
retention and expansion strategies to ensure our customers maximize value from
eShipz platform.
●Customer Relationship Management: Build and maintain strong relationships with
key clients to ensure customer satisfaction, resolve escalations, and identify growth
opportunities.
● Team Development: Mentor, coach, and grow the customer success team. Set
performance goals, provide feedback, and foster a collaborative, customer-centric
culture.
● Customer Retention & Growth: Develop and execute strategies to increase
customer engagement, improve retention rates, and identify upsell and cross-sell
opportunities.
● Data-Driven Approach: Leverage customer success metrics (e.g., NPS, churn,
retention, etc.) to continually optimize processes and drive improvements in customer
satisfaction.
● Collaboration: Work closely with the sales, product, and support teams to ensure
seamless customer onboarding, product adoption, and satisfaction.
● Customer Advocacy: Act as the voice of the customer within the organization,
providing feedback and insights to the product and leadership teams.
● Process Improvement: Continuously refine customer success processes,
workflows, and tools to drive efficiency and ensure scalability.
Key Requirements:
● Proven experience (2+ years) in customer success, account management, or a
related role, preferably in SaaS orEcommerce or logistics solutions.
● Strong leadership skills with experience managing and growing teams.
● Excellent communication and relationship management skills.
● Data-driven mindset with a passion for customer success metrics and outcomes.
● Ability to work cross-functionally and influence stakeholders at all levels.
● Strong problem-solving skills with the ability to manage escalations and navigate
complex customer relationships.
● Proven Experience on API Integration,Testing and Troubleshooting .
Frequently Asked Questions
How do I apply for the Manager -Customer success 4+Years (SAAS,WFO,Hebbal,Immediate Joiner) position at eShipz?
Use the Apply button above to submit your application directly to eShipz. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Manager -Customer success 4+Years (SAAS,WFO,Hebbal,Immediate Joiner) position at eShipz located?
This position is based in Bengaluru. eShipz has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Manager -Customer success 4+Years (SAAS,WFO,Hebbal,Immediate Joiner) at eShipz earn?
eShipz has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Manager -Customer success 4+Years (SAAS,WFO,Hebbal,Immediate Joiner) role at eShipz posted?
This role was posted on May 26, 2026 (25 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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