Saas sales

Job Description – Account Executive (SaaS Sales)

Role Purpose

Reporting to the SaaS Sales Manager / Head of Sales, the Account Executive (AE) is responsible for owning the end to end sales cycle from prospecting to deal closure for SaaS based Delivery experience platform. This includes identify & qualify prospects, mapping relevant key decision makers, nurture them, deep discovery, solution fitment, pricing, negotiation, final contracting, and successful handover to the Customer Success team for smooth onboarding & deliveries. The AE works closely with functional teams such as Presales/Client Solutioning, Product, Engineering and Customer Success teams to deliver strong conversion rates and revenue growth.This role demand consultative solution selling to solve industry specific challenges via Shipdelight SaaS solutions.

Key Role Expectations (RACI)

Responsible

• Own end-to-end SaaS sales cycle: Identify & qualify prospect → discovery → demo → proposal → negotiation → closure. Identify, research, and generate new leads through outbound channels (calls, LinkedIn, email campaign, events). Meet & Exceed quarterly & Annual sales target. Lead & work closely with Client solutioning expert for detailed requirement analysis to map product capabilities to customer workflows. Deliver product demos tailored to customer use cases. Create proposals, pricing models, and business case presentations. Manage deal governance, proposals, agreements, and contracting. Collaborate with Customer Success team for onboarding & delivery readiness. Maintain CRM discipline: Regular update pipeline stages, notes, task follow‐ups, forecasting. Track competition and market insights; provide feedback to product/leadership. Represent ShipDelight in industry events and build strong C-Level connects in eCommerce, retail, supply chain & logistics forum/community.

Accountable

• New logo acquisition & revenue targets. Delivering allocated Sales quota on quarterly and annual basis. Proposal and negotiation accuracy. Smooth customer handover post‐closure. Sales Pipeline Management Accurate sales forecasting. Travel to other client locations for meetings as and when require.

Consulted

• Consult with cross functional teams like Product & Engineering teams for custom requirement feasibility check and roadmap alignment. Consult product & Customer success team to validate integration + SLA requirements. Consult Sales Head for pricing and contract structuring.

Informed

• Inform leadership on pipeline status, deal progress, risks, key milestones, and competitor insights. Notify Customer Success team on onboarding needs and expectations.

Key Competencies

Knowledge

Must Have:

• Deep Understanding of B2B SaaS software & solution sales cycles and enterprise selling. Expertise in reaching out C-Level executives, department heads and right decision makers. Knowledge of solution selling frameworks. Familiarity with CRM systems Zoho, Salesforce, Hubspot.

Desirable:

• Industry knowledge of E-Commerce retail, D2C , supply chain & logistics. Have sold OMS/WMS/Logistics aggregator/Shopping cart/Post Purchase Experience SaaS platforms Knowledge of API‐based workflows & integrations.

Skills

Must Have:

• Strong presentation, demo, and consultative solutioning skills. Excellent negotiation and objection handling. Strong communication & stakeholder management. Commercial proposal writing. Analytical thinking & pipeline management.

Desirable:

• Experience selling to mid‐market/enterprise buyers. Technical aptitude to interpret platform workflows.

Attitudinal / Behavioural Traits

Must Have:

• Target‐driven with strong ownership. Process discipline & structured follow‐ups. Relationship‐building and customer‐centricity.

Desirable:

• Continuous learning mindset.

Experience & Education

Must Have:

• 2–5+ years in SaaS B2B sales. Proven track record of meeting and exceeding quarterly & annual hitting sales targets. Bachelor’s degree in Business/Engineering/related field.

Desirable:

• Experience in selling SaaS software solutions related to logistics / supply chain technology to retail & D2C brands. MBA preferred.

Job Type: Full-time

Pay: ₹800,000.00 - ₹1,000,000.00 per year

Work Location: In person