Escalation & Retention Specialist
Enlight Now Healthcare Pvt LtdRole Overview
Enlight Now Healthcare Pvt Ltd is hiring a mid-level Escalation & Retention Specialist. This is a full-time role in Karnataka. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Key Responsibilities -
Handle and resolve customer escalations promptly.
Coordinate with cross-functional teams to deliver solutions.
Track escalation trends and recommend process improvements.
Develop and execute retention strategies to reduce churn.
Maintain accurate case documentation and reporting.
Key Mandates -
1–3 years in customer support, escalation handling, or retention.
Strong communication skills.
Ability to work under pressure with professionalism.
Familiarity with CRM tools and reporting formats.
Exposure to customer success or loyalty programs is a plus.
Qualifications
Education - Any Graduates
Additional Information
Work Mode -
Work from Office – Bangalore,6 days work week
Rotational shifts offs 7am -4 pm or 1 pm - 10 pm
You should have your Laptop device
Frequently Asked Questions
How do I apply for the Escalation & Retention Specialist position at Enlight Now Healthcare Pvt Ltd?
Use the Apply button above to submit your application directly to Enlight Now Healthcare Pvt Ltd. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Escalation & Retention Specialist position at Enlight Now Healthcare Pvt Ltd located?
This position is based in Karnataka. Enlight Now Healthcare Pvt Ltd has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Escalation & Retention Specialist at Enlight Now Healthcare Pvt Ltd earn?
Enlight Now Healthcare Pvt Ltd has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Escalation & Retention Specialist role at Enlight Now Healthcare Pvt Ltd posted?
This role was posted on April 23, 2026 (56 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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