Live Chat Support Agent

Enerva Marine Solutions Pvt. Ltd. is a leading provider of marine engineering, automation, and digital technology services aimed at enhancing performance, safety, and sustainability across the marine and industrial sectors. The company's mission is to empower clients worldwide with dependable digital systems, real-time assistance, and technology-driven insights to improve operational efficiency.

• *Role Overview:**

As a Live Chat Support Agent at Enerva Marine Solutions Pvt. Ltd., you will be responsible for providing real-time assistance to global clients through live chat. Your role will involve handling customer inquiries, guiding users through troubleshooting steps, providing product information, and ensuring an exceptional support experience. The ideal candidate excels in communication, thrives in a fast-paced environment, and can manage multiple chat conversations effectively.

• *Key Responsibilities:**
• Provide immediate support to customers through live chat while maintaining a professional and helpful tone.
• Assist clients with basic troubleshooting for software, system access, configuration, and product-related questions.
• Identify customer needs quickly and deliver clear, step-by-step guidance.
• Create and manage support tickets for issues requiring escalation or deeper investigation.
• Collaborate with technical teams by relaying accurate information and following up on escalated cases.
• Maintain detailed and accurate chat records, issue summaries, and follow-up notes in the support system.
• Share product updates, features, and best practices with customers in an easy-to-understand manner.
• Contribute to the improvement of FAQs, scripts, knowledge base articles, and support documentation.
• Stay updated on Enervas products, new system features, and basic troubleshooting techniques.
• *Qualifications Required:**
• Bachelors degree in IT, Computer Science, Communications, or a related field (or equivalent experience).
• 13 years of experience in live chat support, customer service, or technical support.
• Strong written communication skills with the ability to explain concepts clearly and concisely.
• Ability to handle multiple chat conversations simultaneously with accuracy and calm.
• Basic technical knowledge of software, login issues, system configuration, or device troubleshooting.
• Experience with CRM platforms, chat tools, or ticketing systems.
• Strong problem-solving skills and the ability to work independently in a remote environment.

Enerva Marine Solutions Pvt. Ltd. offers a fully remote position with flexible working hours, the opportunity to work with global clients in marine technology and digital automation, a supportive and collaborative team environment, training and career development opportunities, and the chance to be part of meaningful technological advancements across marine and industrial sectors. Enerva Marine Solutions Pvt. Ltd. is a leading provider of marine engineering, automation, and digital technology services aimed at enhancing performance, safety, and sustainability across the marine and industrial sectors. The company's mission is to empower clients worldwide with dependable digital systems, real-time assistance, and technology-driven insights to improve operational efficiency.

• *Role Overview:**

As a Live Chat Support Agent at Enerva Marine Solutions Pvt. Ltd., you will be responsible for providing real-time assistance to global clients through live chat. Your role will involve handling customer inquiries, guiding users through troubleshooting steps, providing product information, and ensuring an exceptional support experience. The ideal candidate excels in communication, thrives in a fast-paced environment, and can manage multiple chat conversations effectively.

• *Key Responsibilities:**
• Provide immediate support to customers through live chat while maintaining a professional and helpful tone.
• Assist clients with basic troubleshooting for software, system access, configuration, and product-related questions.
• Identify customer needs quickly and deliver clear, step-by-step guidance.
• Create and manage support tickets for issues requiring escalation or deeper investigation.
• Collaborate with technical teams by relaying accurate information and following up on escalated cases.
• Maintain detailed and accurate chat records, issue summaries, and follow-up notes in the support system.
• Share product updates, features, and best practices with customers in an easy-to-understand manner.
• Contribute to the improvement of FAQs, scripts, knowledge base articles, and support documentation.
• Stay updated on Enervas products, new system features, and basic troubleshooting techniques.
• *Qualifications Required:**
• Bachelors degree in IT, Computer Science, Communications, or a related field (or equivalent experience).
• 13 years of experience in live chat support, customer service, or technical support.
• Strong written communication skills with t