Client Support Specialist

Full Timejunior

Frederick, MDPosted 9 days ago

Role Overview

Employee Navigator is hiring a entry-level Client Support Specialist. This is a full-time role in Frederick. posted last week. Full responsibilities, required qualifications, and the apply link are listed in the description below.

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SaaSExcelORBenefitsOnboardingEmployeeNavigatorHR

Job description

About Employee Navigator

Employee Navigator is a fast-growing, profitable SaaS company that partners with leading insurance carriers, payroll providers, and insurance brokers to help make managing employee benefits and HR a whole lot easier. Our platform simplifies the day-to-day work behind benefits administration, employee onboarding, and other HR tasks. As the leading broker-focused platform we serve more than 180,000 companies and over 14 million employees around the country. We’re also honored to have been named a Washington Post Top Workplace for six consecutive years.

About the Role

The Client Support Specialist will deliver a world-class experience to our customers. The Client Software team is responsible for guiding our broker clients through key moments of their customer journey, and shares expertise to help all our users become Employee Navigator experts. You’ll be directly responsible for the experience of thousands of customers on Employee Navigator.

*Please note: This is an onsite role five days a week*

Responsibilities

Become an expert within all facets of the Employee Navigator platform through departmental and independent hands-on training
Leverage deep understanding of Employee Navigator’s products and services to provide solutions to clients' issues and questions, exceeding clients' expectations and ensuring that clients understand the value of our products
Provide the first line of support for our customer base via email, phone or our support forum
Assist clients with case builds including benefits enrollment, carrier and payroll integrations and employee onboarding
Collaborate with teammates on process improvements and strategies to make the most out of the Employee Navigator software
Serve as an experienced consultant to customers supporting Employee Navigator’s complex products/technologies
Provide recommendations to EN leadership around potential best practices and training on EN solutions, based on client input or experience
Conduct webinar training sessions
Work with general direction to resolve issues and provide solutions, with guidance in complex situations

Qualifications:

3+ years of experience in a client facing environment, with proven ability to produce positive results
Possess innate customer service skills including the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious
Expertly address challenging questions while providing answers that are quick and easy to understand
Consistently seek to improve their own knowledge, the customer’s knowledge, and the product itself
Be a motivated problem solver who can accurately document and communicate issues
Demonstrate proficiency using Microsoft Office products, including Excel
Bachelors Degree OR equivalent years of experience

Bonus Points:

Experience with benefits administration, insurance, or payroll

This posted base salary range represents the company’s good-faith estimate of the salary at the time of posting. The actual pay may vary based on factors such as the candidate’s experience, skills, qualifications, and location, as well as internal equity.

We offer a comprehensive benefits package designed to support our employees’ professional growth and personal well-being. Our benefits include paid time off, Volunteer Time Off, 401(k) with company match, medical, dental, and vision insurance, disability coverage, educational reimbursements, and paid parental leave. To learn more about our benefits, visit our careers page.

Employee Navigator does not discriminate based on race, religion, sex, sexual orientation, age, disability, or any other protected characteristic under applicable law.

Client Support pay range

$50,000—$56,000 USD

About Employee Navigator

Employee Navigator

employeenavigator.com

On-site

6 other open roles at Employee Navigator on TryApplyNow.

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Frequently Asked Questions

How do I apply for the Client Support Specialist position at Employee Navigator?

Use the Apply button above to submit your application directly to Employee Navigator. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the Client Support Specialist position at Employee Navigator located?

This position is based in Frederick. Employee Navigator has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

What does a Client Support Specialist at Employee Navigator earn?

Employee Navigator has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Client Support Specialist role at Employee Navigator posted?

This role was posted on July 13, 2026 (9 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

Is the Client Support Specialist role at Employee Navigator entry-level?

Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Employee Navigator has listed.