Inbound Call Centre Agent

Inbound Call Centre Representative

Directors' Choice is expanding, and we're looking for dedicated Call Centre Representatives to join our collaborative, in-office team. In this essential role, you will serve as a primary point of contact for numerous funeral home accounts, providing a vital bridge between the homes and the families they serve. We pride ourselves on a workplace culture built on empathy, mutual support, and excellence, where every team member contributes to exceeding our clients' expectations during their most sensitive moments.

As a Call Centre Representative, your daily focus will be managing a high volume of incoming calls with a consistently polite, professional, and compassionate demeanor. Beyond providing a supportive ear, you will be responsible for the meticulous entry and verification of information within our systems. By ensuring that every message is recorded with absolute accuracy and relayed promptly, you provide our clients and their customers with the peace of mind that their needs are being handled with the highest level of care and detail. No prior experience is necessary; we provide a robust comprehensive training program within a supportive and collaborative atmosphere.

Qualifications

• A welcoming voice and an upbeat, professional tone.
• Strong command of the English language, including excellent spelling and grammar.
• Proficiency in a Windows-based computer environment.
• Ability to type 35 words per minute or more.
• Excellent attendance record.
• Availability to work one weekend day.
• Minimum of a High School Diploma or GED and be 18 years of age.

Compensation

$17.00/hr

Full-time employees are eligible for a robust benefits package including (Waiting period may apply):

• RRSP with (company matching)
• Dental Insurance
• Health Insurance
• Paid Time Off
• Vision Insurance

Shifts

• Full-Time - 40 hours, 8-hr shifts
• You must be available to work evenings, a weekend shift, and holidays
• Training starts Monday, April 13th for three weeks, Monday-Friday, 8am-4pm

Directors' Choice is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.