Job Summary

Kaiva Tech, LLC is seeking a Helpdesk Technician/Jr. Systems Administrator for its USTDA Effort. Candidate must reside in the Washington DC Metro Area.

Clearance

Secret Clearance

Workplace Type

The position is fully onsite, subject to change based on client needs and operational requirements. The primary work location is 1101 Wilson Blvd Suite 1100, Arlington, VA 22209.

Compensation

Full‑time position, salary $90,000; salary dependent on qualifications.

Summary Overview

As a Helpdesk Technician / Jr. Systems Administrator, you will be a key member of our IT services contract team supporting a Federal Government Customer environment. This team provides a wide range of services including help desk and deskside support, workstation and account provisioning, and maintenance.

Responsibilities

• Respond to help desk tickets, troubleshoot hardware and software issues, and provide technical assistance to end users.
• Install, configure, and maintain hardware and software on end‑user devices such as laptops, printers, mobile devices, and other peripherals.
• Image and configure new workstations for new employees and periodic refresh activities along with complete office setup.
• Identify hardware problems and make necessary repairs, such as replacing hard drives, motherboards, and memory.
• Create, manage, and troubleshoot issues related to user and system accounts in a hybrid Active Directory/Entra ID environment to include management of mailboxes in Microsoft 365. This includes troubleshooting issues with Multi‑Factor Authentication using PIV/CAC cards and other common methods (e.g., Okta, Microsoft Authenticator, Duo, etc.).
• May provide training and support to employees on how to use hardware and software effectively.
• Keep detailed records of support activities, including issues resolved, hardware and software installed, and troubleshooting steps taken via the Scripps incident management system.
• Maintain an inventory of all hardware and software assets and ensure that they are up to date.

Required Skills

• Minimum of 3 years of experience with on‑premise and cloud‑based Microsoft products such as Azure/Entra ID, Exchange Admin Center for mailbox provisioning, Windows 11, Intune, Endpoint Manager, etc.
• Minimum of 3 years of experience with Active Directory and creation/management of end‑user accounts.
• Minimum of 3 years of experience with Microsoft 365.
• Data center experience is a plus.
• Federal government experience is mandatory.
• Ability to work independently and in a team environment.
• Strong attention to detail and ability to multitask.
• Excellent, independent troubleshooting, research, and problem‑solving skills.
• Ability to communicate effectively both written and verbal.
• Excellent professionalism and customer service skills.

Education

• BS/BA in Information Systems/Computer Science/related field.

Certificates, Licenses and Registrations

• Security+.
• Must have at least one of the following current Microsoft certifications:
• Managing modern desktops.
• Endpoint administrator.
• Modern Desktop administrator.
• Azure Virtual Desktop specialty.

Physical Requirements

• Must have the ability to operate standard office equipment and keyboards.

Benefits

Medical, dental, and vision; short‑term and long‑term disability; life insurance; 401(k); company holidays; PTO.

Equal Opportunity Employer

Kaiva is an Equal Opportunity Employer and we believe that we grow as we actively search for new ideas and welcome various perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or any other legally protected characteristic. Creating a professional environment where employees feel comfortable and safe allows us to flourish. We take violations of our EEO policy and practices seriously. If you feel as though you have been discriminated against in the application or hiring process, please contact us.

Reasonable Accommodation

Kaiva is committed to providing reasonable accommodation to qualified individuals with disabilities. If you have a disability and either need assistance or need to request an accommodation during any part of the application or hiring process, you can reach out to hr@tech.kaivacorp.com.