Customer Support executive- Tamil language

Company Description Emagn is a platform dedicated to delivering genuine user experiences and in-depth reviews that help people make informed decisions. The company focuses on authenticity and transparency, ensuring that users can trust the information they read. Emagn leverages real feedback, clear insights, and structured content to present products and services in an accessible way. Team members contribute directly to building a reliable, user-centered review ecosystem that values clarity, accuracy, and integrity.

Role Description This is a full-time, on-site Customer Support Executive role based in Noida, with a focus on Tamil language support. The role involves handling customer inquiries via phone, email, chat, or social channels, primarily in Tamil and, when required, in English or other supported languages. The Customer Support Executive will assist users with account issues, navigation, feedback submissions, and troubleshooting basic technical or content-related concerns. Responsibilities include documenting interactions, escalating complex issues to the appropriate teams, and following up to ensure resolution. The role also involves capturing user feedback, identifying recurring issues, and sharing insights with internal teams to improve platform usability and overall customer experience.

Qualifications

• Strong spoken and written proficiency in Tamil, with the ability to communicate clearly and respectfully with diverse users.
• Good command of English for internal communication and basic user interactions in multilingual contexts.
• Customer service mindset with empathy, patience, and active listening skills to handle queries, complaints, and feedback.
• Basic technical aptitude to navigate web and mobile platforms, support users with common issues, and log information accurately.
• Ability to follow standard operating procedures, document cases systematically, and escalate issues when needed.
• Strong organizational and time-management skills to handle multiple tickets and meet response and resolution timelines.
• Prior experience in customer support, contact centers, or helpdesk roles is preferred but not mandatory.
• Comfort working on-site in Noida and collaborating with cross-functional teams such as product, content, and operations.
• Minimum high school diploma; a bachelor’s degree in any field is an advantage.
• Willingness to work in rotational shifts if required by business needs.