• *Join careerzynith's dynamic team as a Customer Service Representative / Call Center Representative and be part of a mission-driven organization that prioritizes community engagement and public service.**
• *About careerzynith**

careerzynith is a leading organization that values community involvement and public service. Our team is dedicated to providing exceptional customer service and support to the community, and we're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative / Call Center Representative.

• *Job Description**

As a Customer Service Representative / Call Center Representative at careerzynith, you will be the primary point of contact for members of the community who seek information and assistance with various matters. You will be responsible for providing exceptional customer service, responding to inquiries, and resolving complaints in a timely and professional manner.

• *Key Responsibilities:**
• Serve as the liaison between careerzynith and the community, providing information and assistance with summonses, scheduling hearings, and paying fines.
• Respond to community inquiries and concerns in a timely and professional manner.
• Ensure that all members of the community understand the adjudication process and are aware of their rights and responsibilities.
• Investigate and attempt to resolve complaints from the public appearing before careerzynith.
• Process cases in a timely manner to minimize wait time for the public.
• Review, confirm, and ensure accurate information is provided to members of the community who have been issued summonses.
• Assist in all aspects of processing cases efficiently when members of the public appear for hearings.
• *Hybrid Office / Remote Work Schedule Available**

After an initial training period, you will have the opportunity to work in a hybrid office / remote schedule, allowing you to balance your work and personal life while still being an integral part of our team.

• *Minimum Qualifications:**
• High school graduation or equivalent and three years of experience in community work or community-centered activities in an area related to duties described above.
• Education and/or experience that is equivalent to the above.
• *Preferred Skills:**
• Proficiency in Outlook, Microsoft Word, and Adobe, with knowledge in Excel.
• Office experience and a demonstrable background dealing with members of the public.
• Excellent oral and written communication skills.
• History of volunteerism, such as service in the AmericCorps or Peace Corps, is viewed favorably.
• *Public Service Loan Forgiveness**

As a prospective employee of careerzynith, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

• *Residency Requirement**

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

• *Additional Information**

careerzynith is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

• *What We Offer:**
• Competitive salary
• Opportunities for career growth and professional development
• A dynamic and supportive work environment
• A comprehensive benefits package, including health insurance, retirement plan, and paid time off
• The chance to make a meaningful difference in the community
• *How to Apply:**

If you are a motivated and customer-focused individual who is passionate about community engagement and public service, we encourage you to apply for this exciting opportunity. Please submit your application today and join our team at careerzynith!

• *Apply Now:**
• *Don't Hesitate, Apply!**

Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards a rewarding career at careerzynith!