Customer Success Specialist

We are looking for a dynamic and customer-focused Customer Success Specialist to joint our team! You will be the first point of contact, addressing inquiries, resolving issues, and ensuring customer satisfaction. If you enjoy helping others, problem-solving, and delivering excellence service, this role is for you!

Responsibilities

• Maintain customer satisfaction during interactions
• Review and validate orders through entry process (automated) ; order processing
• Confirms orders to customers;
• Opens engineering change requests as needed
• Follows-up and review ECO information;
• Escalating issues to specialized teams
• Tracks orders with the planning and shipping team to meet customer needs;
• Product forecasts/alignment with protect revenue quota
• Authorizes the return of material; Resolving complaints or technical issues
• Completes orders for production made externally.
• Responding to customer inquiries via phone, email

Qualifications

• Essential – DEC in administration or minimum 4 years of experience in a similar position
• Essential – Experience in a manufacturing environment
• Essential – Knowledge of the microsoft suite office
• Essential – Knowledge of an ERP system
• Essential – bilingualism (French & English)
• Asset – Knowledge of the EPICOR system