Role Overview
E2IP TECHNOLOGIES is hiring a mid-level Customer Success Specialist. This is a full-time role in Montreal. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
We are looking for a dynamic and customer-focused Customer Success Specialist to joint our team! You will be the first point of contact, addressing inquiries, resolving issues, and ensuring customer satisfaction. If you enjoy helping others, problem-solving, and delivering excellence service, this role is for you!
Responsibilities
- Maintain customer satisfaction during interactions
- Review and validate orders through entry process (automated) ; order processing
- Confirms orders to customers;
- Opens engineering change requests as needed
- Follows-up and review ECO information;
- Escalating issues to specialized teams
- Tracks orders with the planning and shipping team to meet customer needs;
- Product forecasts/alignment with protect revenue quota
- Authorizes the return of material; Resolving complaints or technical issues
- Completes orders for production made externally.
- Responding to customer inquiries via phone, email
Qualifications
- Essential – DEC in administration or minimum 4 years of experience in a similar position
- Essential – Experience in a manufacturing environment
- Essential – Knowledge of the microsoft suite office
- Essential – Knowledge of an ERP system
- Essential – bilingualism (French & English)
- Asset – Knowledge of the EPICOR system
Frequently Asked Questions
How do I apply for the Customer Success Specialist position at E2IP TECHNOLOGIES?
Use the Apply button above to submit your application directly to E2IP TECHNOLOGIES. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Success Specialist position at E2IP TECHNOLOGIES located?
This position is based in Montreal. E2IP TECHNOLOGIES has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Success Specialist at E2IP TECHNOLOGIES earn?
E2IP TECHNOLOGIES has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Success Specialist role at E2IP TECHNOLOGIES posted?
This role was posted on April 21, 2026 (59 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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