Company Overview

Durham Furniture is a Canadian manufacturer of premium solid wood bedroom furniture with a reputation for quality, craftsmanship, and exceptional customer service.

We are seeking a highly organized and customer-focused individual to serve as a key member of our Customer Service team. This position acts as a primary point of contact for retailers, sales representatives, and consumers, helping to ensure an exceptional customer experience while supporting sales and business operations.

The successful candidate will be a strong communicator, comfortable working with technology, and able to manage multiple priorities in a fast-paced environment. This role is ideal for someone who enjoys helping people, solving problems, and taking ownership of their work.

What You'll Do

• Enter and process customer orders accurately and efficiently.
• Respond to inquiries from retailers, sales representatives, and consumers by phone and email.
• Develop a strong understanding of Durham Furniture products and provide solutions and support to customers.
• Serve as a primary customer service contact for dealers, representatives, and consumers.
• Work closely with Sales, Customer Service, Production, and Shipping teams to ensure customer needs are met.
• Assist with product service inquiries and coordinate related communications.
• Support the preparation and distribution of price lists, product information, and sales materials.
• Assist with courier shipments and sample distribution to retailers and sales representatives.
• Maintain files, databases, and information within company software systems.
• Provide administrative support for marketing initiatives, including website content, social media, catalogs, and promotional materials.
• Contribute ideas and support continuous improvement initiatives within the department.

What We're Looking For

• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Office, particularly Excel.
• Ability to learn new software systems quickly and confidently.
• Strong problem-solving skills and a customer-first attitude.
• Ability to manage multiple tasks and priorities simultaneously.
• Experience in customer service, sales support, administration, or a related role.
• Experience in a manufacturing environment is an asset but not required.
• Knowledge of furniture, manufacturing, or consumer products is considered an asset.

Most importantly, we're looking for someone who takes ownership of challenges, enjoys helping others, and thrives in a collaborative team environment.

What We Offer

• Stable employment with a well-established Canadian manufacturer.
• Competitive compensation and benefits.
• Opportunities to learn and grow within the organization.
• A supportive team environment where your contributions make a difference.
• Exposure to customer service, sales, marketing, and business operations.

This role is best suited to someone who enjoys variety, takes ownership of challenges, and likes seeing the direct impact of their work. Every day is different, and the successful candidate will play an important role in maintaining the high level of service our customers, retailers, and sales representatives have come to expect from Durham Furniture.

Pay: $50,000.00-$60,000.00 per year

Benefits

• Casual dress
• Dental care
• On-site parking

Work Location: In person