Role Overview
Draftomat is hiring a mid-level Customer Service Representative (CSR). This is a full-time role in Boston. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
About Us
Draftomat is a professional landscaping and grounds maintenance company providing reliable outdoor services for residential and commercial properties. Our team is committed to keeping outdoor spaces clean, healthy, and well-maintained year-round.
Job Summary
We are looking for a detail-oriented and friendly Customer Service Representative (CSR) to support our clients and field teams. This role focuses on scheduling services, handling customer inquiries, and ensuring a smooth experience from booking to service completion.
Key Responsibilities
- Respond to customer inquiries via phone, email, and online requests
- Schedule landscaping and maintenance services for residential and commercial clients
- Coordinate with field teams to ensure timely service delivery
- Maintain accurate customer records and service details
- Resolve customer concerns and provide service updates
- Assist with billing inquiries and basic administrative support
Qualifications
- Previous customer service or administrative experience preferred
- Strong communication and problem-solving skills
- Comfortable using computers, scheduling systems, and basic office software
- Organized, dependable, and detail-oriented
- Ability to multitask in a fast-paced environment
Compensation & Benefits
- Pay: $18 - $28 per hour (based on experience)
- Full-time position with stable hours
- Training provided
- Opportunities for advancement
Work Schedule
- Monday to Friday
- Occasional weekends during peak seasons
Frequently Asked Questions
How do I apply for the Customer Service Representative (CSR) position at Draftomat?
Use the Apply button above to submit your application directly to Draftomat. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Service Representative (CSR) position at Draftomat located?
This position is based in Boston. Draftomat has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Service Representative (CSR) at Draftomat earn?
Draftomat has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Service Representative (CSR) role at Draftomat posted?
This role was posted on April 16, 2026 (65 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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