Hiring for Customer Care Executives (2-3 Years Experience) Delhi NCR only

Job Title: Customer Care Executive – Doctor Relations

Location: Gurgaon, Haryana

Job Type: Full-time

Experience: 1-3 years

Job Summary

We are looking for a Customer Care Executive to manage and enhance relationships with doctors on our platform. The ideal candidate will act as a key point of contact for doctors, ensuring seamless onboarding, engagement, and support. Problem-solving mindset with a proactive approach and ability to multitask in a fast-paced environment.

Key Responsibilities:

• Communicate with doctors via phone, email, and WhatsApp to address queries and concerns.
• Present and demonstrate products effectively to showcase its value – Target based.
• Assist in doctor onboarding, profile creation, and verification on the platform.
• Maintain and update doctor records, ensuring accuracy and completeness.
• Provide training and guidance on platform usage and best practices. Address concerns related to appointments, patient queries, or service-related issues.
• Collect feedback from doctors to improve service quality and user experience.
• Coordinate with internal teams to resolve doctor-related issues efficiently.
• Ensure a high level of satisfaction and long-term engagement with doctors.
• Provide insights and recommendations to enhance platform effectiveness.
• Stay updated on industry trends and digital healthcare advancements.

Requirements & Skills:

• Education: Bachelor’s degree in any field (Healthcare, Business, or Communication preferred).
• Experience: 1-3 years in customer service, healthcare, or relationship management.
• Communication Skills: Excellent verbal and written communication in [English/Hindi/Other Regional Languages is a bonus]. 100-120 calls required in a day.
• Sales acumen with strong communication skills.
• Tech Skills: Familiarity with CRM tools, Excel, and healthcare platforms is a plus.
• Soft Skills: Strong interpersonal skills, problem-solving ability, and a customer-centric mindset.

Benefits

• Competitive salary and incentives
• Career growth opportunities
• Friendly and supportive work environment
• Training and development programs
• Work with a passionate team dedicated to improving healthcare transparency.

Company Details: DocIndia.org is a fast-growing digital healthcare platform with a broad network of qualified and diverse doctors across India. Our aim is to provide patients with easy access to top-quality healthcare services by helping them find the best doctors and hospitals in their area whilst providing top-notch technical support for effective patient management for our registered medical service providers. Headquarters in Gurugram, we are committed to improving healthcare access and outcomes for all.

• Workdays: Monday – Saturday
• Working Hours: Day Shift (9:30am- 6:30pm) -1hr Lunch break included.
• Website: www.docindia.org
• Location: 5th Floor, ILD Trade Center, Sohna Road Gurugram, Haryana - 122018