Hiring for Customer Care Executives (2-3 Years Experience) Delhi NCR only
DocIndia.orgRole Overview
DocIndia.org is hiring a mid-level Hiring for Customer Care Executives (2-3 Years Experience) Delhi NCR only. This is a full-time role in Gurugram. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Job Title: Customer Care Executive – Doctor Relations
Location: Gurgaon, Haryana
Job Type: Full-time
Experience: 1-3 years
Job Summary
We are looking for a Customer Care Executive to manage and enhance relationships with doctors on our platform. The ideal candidate will act as a key point of contact for doctors, ensuring seamless onboarding, engagement, and support. Problem-solving mindset with a proactive approach and ability to multitask in a fast-paced environment.
Key Responsibilities:
- Communicate with doctors via phone, email, and WhatsApp to address queries and concerns.
- Present and demonstrate products effectively to showcase its value – Target based.
- Assist in doctor onboarding, profile creation, and verification on the platform.
- Maintain and update doctor records, ensuring accuracy and completeness.
- Provide training and guidance on platform usage and best practices. Address concerns related to appointments, patient queries, or service-related issues.
- Collect feedback from doctors to improve service quality and user experience.
- Coordinate with internal teams to resolve doctor-related issues efficiently.
- Ensure a high level of satisfaction and long-term engagement with doctors.
- Provide insights and recommendations to enhance platform effectiveness.
- Stay updated on industry trends and digital healthcare advancements.
Requirements & Skills:
- Education: Bachelor’s degree in any field (Healthcare, Business, or Communication preferred).
- Experience: 1-3 years in customer service, healthcare, or relationship management.
- Communication Skills: Excellent verbal and written communication in [English/Hindi/Other Regional Languages is a bonus]. 100-120 calls required in a day.
- Sales acumen with strong communication skills.
- Tech Skills: Familiarity with CRM tools, Excel, and healthcare platforms is a plus.
- Soft Skills: Strong interpersonal skills, problem-solving ability, and a customer-centric mindset.
Benefits
- Competitive salary and incentives
- Career growth opportunities
- Friendly and supportive work environment
- Training and development programs
- Work with a passionate team dedicated to improving healthcare transparency.
Company Details: DocIndia.org is a fast-growing digital healthcare platform with a broad network of qualified and diverse doctors across India. Our aim is to provide patients with easy access to top-quality healthcare services by helping them find the best doctors and hospitals in their area whilst providing top-notch technical support for effective patient management for our registered medical service providers. Headquarters in Gurugram, we are committed to improving healthcare access and outcomes for all.
- Workdays: Monday – Saturday
- Working Hours: Day Shift (9:30am- 6:30pm) -1hr Lunch break included.
- Website: www.docindia.org
- Location: 5th Floor, ILD Trade Center, Sohna Road Gurugram, Haryana - 122018
Frequently Asked Questions
How do I apply for the Hiring for Customer Care Executives (2-3 Years Experience) Delhi NCR only position at DocIndia.org?
Use the Apply button above to submit your application directly to DocIndia.org. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Hiring for Customer Care Executives (2-3 Years Experience) Delhi NCR only position at DocIndia.org located?
This position is based in Gurugram. DocIndia.org has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Hiring for Customer Care Executives (2-3 Years Experience) Delhi NCR only at DocIndia.org earn?
DocIndia.org has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Hiring for Customer Care Executives (2-3 Years Experience) Delhi NCR only role at DocIndia.org posted?
This role was posted on April 23, 2026 (62 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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