IT Technical Specialist/IT Support Engineer(Service desk)

As an IT technical specialist, your role involves responding to hands-on issues reported through the Service Desk and serving as an escalation point for Service Desk Tier 2 on all complex issues. You will be responsible for identifying and facilitating workstation equipment order requests to Procurement and working with the Client to collect, inventory, store, and schedule disposal of IT equipment per internal agreement with the Asset Management Service Owner. Additionally, wiping assets scheduled for disposal of all local drive information, as well as wiping/rebuilding/reloading assets for redeployment as needed, are crucial aspects of your responsibilities. You will also provide vendor-certified hardware break/fix services, working with hardware vendors as required.

Key Responsibilities:

• Respond to hands-on issues reported through the Service Desk
• Act as an escalation point for Service Desk Tier 2 on complex issues
• Identify and facilitate workstation equipment order requests to Procurement
• Work with the Client to collect, inventory, store, and schedule disposal of IT equipment
• Wipe assets scheduled for disposal of all local drive information
• Wipe, rebuild, and reload assets for redeployment as necessary
• Provide vendor-certified hardware break/fix services
• Support and maintain desktops, laptops, and physical network connectivity
• Install Desktop OS and troubleshoot hardware, network, printers, and software applications
• Install and configure Office 365 products and other applications
• Ensure compliance with all Koch policies and procedures
• Handle new software standard exception requests
• Initiate IT procurement and asset management
• Coordinate with service providers to solve IT infrastructure issues
• Process IT-related material invoices
• Utilize ticketing tools for users' requests and problem management
• Manage conference room equipment
• Troubleshoot known errors and workarounds

Qualifications Required:

• Technical knowledge and understanding of print and labeling issues, especially in production and logistics areas (hardware and software)
• General know-how in hardware clients, devices, and operating systems
• Experience in hardware topics, especially industrial PC, handhelds/scanners, and mobile computers/forklift terminals
• Knowledge of appropriate operating systems such as Windows, Windows Embedded CE, Linux, or Android
• Basic knowledge of programming and scripting languages
• Understanding of technologies related to connectivity, network, interfaces, and ERP integration
• Familiarity with device management systems
• Proficiency in English and good communication skills
• Customer-oriented approach

In addition to the IT technical specialist role, the IT Support Engineer(Service desk) requires proficiency in English, good communication skills, and a customer-oriented mindset. Other essential skills include technical knowledge and understanding of print and labeling issues, especially in production and logistics areas. Knowledge of hardware clients, devices, operating systems, and industrial PC, handhelds/scanners, and mobile computers/forklift terminals is crucial. Adequate knowledge of programming and scripting languages, as well as familiarity with connectivity, network, interfaces, and ERP integration technologies, is required. Basic understanding of supported business processes in production and logistics is beneficial for this role. As an IT technical specialist, your role involves responding to hands-on issues reported through the Service Desk and serving as an escalation point for Service Desk Tier 2 on all complex issues. You will be responsible for identifying and facilitating workstation equipment order requests to Procurement and working with the Client to collect, inventory, store, and schedule disposal of IT equipment per internal agreement with the Asset Management Service Owner. Additionally, wiping assets scheduled for disposal of all local drive information, as well as wiping/rebuilding/reloading assets for redeployment as needed, are crucial aspects of your responsibilities. You will also provide vendor-certified hardware break/fix services, working with hardware vendors as required.

Key Responsibilities:

• Respond to hands-on issues reported through the Service Desk
• Act as an escalation point for Service Desk Tier 2 on complex issues
• Identify and facilitate workstation equipment order requests to Procurement
• Work with the Client to collect, inventory, store, and schedule disposal of IT equipment
• Wipe assets scheduled for disposal of all local drive information
• Wipe, rebuild, and reload assets for redeployment as necessary
• Provide vendor-certified hardware break/fix services
• Support and maintain desktops, laptops, and physical network connectivity
• Install Desktop OS and troubleshoot hardware, network, printers, and software applications
• Install and configure Office 365 products and other applications
• Ensure compliance with all Koch po