Property Adjuster Specialist Field

As a dedicated Field Property Adjuster Specialist, you will:

• Work within defined guidelines to investigate, evaluate, negotiate, and settle complex property insurance claims.
• Confirm/analyze coverage, recognize liability exposure, and negotiate equitable settlements in compliance with state regulations.
• Use technology and desk adjusting for a virtual-first approach to inspections and claims handling.
• Be provided a company vehicle for physical inspections within your local territory and may travel outside the area when needed.

Key Responsibilities:

• Manage a caseload of complex claims, requiring knowledge of claims coverage and potential legal liability.
• Collaborate with vendors, internal partners, and external regulators for claims resolution and compliance.
• Investigate claim damages using various sources and identify subrogation potential.
• Identify coverage concerns, review prior loss history, and create Special Investigation Unit (SIU) referrals as needed.
• Determine and negotiate claims settlements within authority limits; coordinate with management for settlements beyond limits.
• Maintain accurate and current claim file documentation.
• Utilize estimating technology and virtual inspection tools for complex claims.
• Support workload surges and catastrophe response operations, including on-call duties and potential travel.
• Handle various claims, including high complexity, and independently solve complex problems.
• Adjust claims involving attorneys and address jurisdictional challenges.
• Travel as needed for claims resolution, training, and inspections.
• Identify and manage risks per company policies.

Must Have Qualifications:

• High School Diploma or equivalent.
• Minimum 2 years experience in property claims adjusting of moderate complexity.
• Advanced skills in estimating losses with Xactimate or similar platforms.
• Experience handling high-severity claims (fire, water, vandalism, etc.) in the field.
• Proficient knowledge of residential construction, claims contracts, case law, and state regulations.
• Strong negotiation, investigation, communication, and conflict resolution skills.
• Ability to multitask, prioritize, and solve problems.
• Willingness to travel 50-75% locally and non-locally and participate in catastrophe duty as needed.
• Obtain insurance adjuster license within 90 days (up to 3 attempts).
• Experience working for a standard insurance carrier handling claims from start to finish.
• May require successful completion of a job-related assessment.

Nice to Have Qualifications:

• Residential property field adjusting experience.
• Proficiency with estimating and virtual inspection tools like Xactimate, ClaimXperience, XactAnalysis.
• Insurance designations such as AINS, CPCU, AIC, or SCLA or working towards them.
• Active Property & Casualty adjuster license.
• US military experience or military spouse/domestic partner status.

Compensation and Perks:

• Salary range: $69,920 to $133,620, based on experience and location.
• Comprehensive benefits including medical, dental, vision, 401(k), pension, and life insurance.
• Parental benefits, adoption assistance, paid time off with holidays, 16 paid volunteer hours, and wellness programs.
• Career path planning and continuing education support.

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