Client Implementation Specialist

• Client Implementation Specialist — The Opportunity Make the first impression count. As a Client Implementation Specialist, you are a new client's primary point of contact and strategic partner during their onboarding journey. You will guide them through HRIS setup, run their first payrolls, and ensure long-term satisfaction on our platform.
• Compensation: $75,000 – $82,500 CAD / year
• Work arrangement: Hybrid (3 fixed days in office: Monday, Tuesday, and Thursday)
• Location: 4269 St Catherine West, Westmount, Canada

Core responsibilities

• Own the onboarding: architect and execute implementation project plans for multiple concurrent client accounts.
• Build the infrastructure: complete client shell configurations and create custom dashboards within our Prism HRIS.
• Consult & problem-solve: analyze clients' payroll, HR, and benefit needs to recommend and implement tailored software solutions.
• Bridge the gap: run initial client payrolls, provide software training, and act as the primary liaison between sales, internal stakeholders, and the client.
• Track milestones: maintain real-time accurate data within our CRM (Client Space) to guarantee a seamless transition to the regular service model.

What you bring

• 3+ years of related experience specifically within the HR/Payroll Outsourcing or PEO industry.
• Hands-on proficiency with HRIS platforms, CRMs, and core payroll/tax subject matter.
• Strong analytical and time-management skills to lead clients through complex technical timelines.

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