Account Manager - AZ

We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you.

About Us

• Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector.
• We provide a comprehensive portfolio of solutions including HR/HCM technology, managed services, and global business process outsourcing (BPO).
• We serve over 95,000 businesses and process over $135B in annual payroll.
• Headquartered in Chandler, Arizona, we help businesses streamline and grow with custom strategies benefiting both employers and employees.
• Visit us at www.vensure.com.

Position Summary:

• The Account Manager manages assigned clients, working with sales and support teams to implement new or renewing accounts.
• Ensures high service levels and maintains ongoing client relationships with key employees.
• Requires strong knowledge of group benefits, problem resolution, and negotiation skills.
• Must be personable, professional, and able to travel for client meetings.

Essential Duties and Responsibilities:

• Coordinate and conduct implementation for new and renewing clients.
• Coordinate strategy meetings and document collection with Business Consultant and Benefit Sales Consultant.
• Market, analyze, and negotiate benefits and rates for all coverages.
• Request renewals from carriers and conduct pre-renewal and renewal meetings.
• Negotiate renewals with carriers; quote open market when necessary.
• Deliver final renewal to clients; finalize benefit selections.
• Obtain applications and monitor benefit administration portals.
• Ensure timely submissions (minimum 15 days prior to effective date).
• Perform first bill audits and host client meetings to review open enrollment outcomes.
• Build relationships with key contacts to ensure customer retention and satisfaction.
• Deliver high levels of service to all clients including 24-hour response times on requests.
• Educate employees and key contacts on benefits.
• Ensure client compliance with benefits, contributions, and filings including COBRA, ACA, and Medicare.

Knowledge, Skills, and Abilities:

• Integrity and credibility.
• Ability to work both independently and in a team.
• Discretion in presentations, correspondence, and communication.
• Intermediate or higher skills in Microsoft Office and Adobe.
• Strong communication and interpersonal skills.
• Organizational skills with ability to multi-task and prioritize.
• Knowledge of employee benefits, compliance, and payroll.
• Ability to read and interpret client documents, insurance, and governmental regulations.
• Ability to respond effectively to sensitive inquiries and complaints.
• Problem-solving skills including data collection and drawing valid conclusions.

Education & Experience:

• 2-5 years or equivalent combination of experience, skills, or education preferred.
• Bachelor's degree preferred.
• Health and Life Insurance License mandatory.

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