Important: This Is a Legal / Case-File Support Role

Please do not apply unless your resume clearly shows directly relevant experience.

To be considered, you must have experience in at least one of the following areas: legal administration, paralegal work, tribunal or appeal support, disability claims administration, insurance or benefits claims, medical-records administration, injury/disability files, administrative law, social benefits, WCB/WorkSafe, LTD/STD claims, or a closely related case-file environment.

General office administration, retail, food service, hospitality, or unrelated customer service experience alone will not meet the minimum requirements for this role.

This role involves confidential medical, vocational, financial, legal, and personal information. It also involves contact with clients who may be overwhelmed, upset, disabled, financially stressed, or confused by the public-benefits process. Accuracy, professionalism, confidentiality, empathy, and follow-through are essential.

About DCAC

Disability Claims Advocacy Clinic Inc. (DCAC) helps Canadians who are applying for or appealing the denial of Canada Pension Plan Disability benefits and related public disability benefit matters.

We are a specialized, client-centred advocacy team based just outside Regina, Saskatchewan. Our work involves CPP Disability applications, reconsiderations, Social Security Tribunal appeals, evidence development, medical and vocational records, deadlines, client communication, and coordination with insurers, medical offices, government departments, and other stakeholders.

DCAC's role is to make difficult files clearer, better organized, and easier to move forward. We help clients understand the process, develop the record, respond to denial reasons, and reduce the burden of navigating a complex system alone.

Position Summary

DCAC is hiring a Legal Administrative Assistant / Paralegal to support our disability claims advocacy and legal operations team.

This is a file-focused, deadline-sensitive, detail-heavy role. You will help organize evidence, manage appeal documents, track deadlines, prepare draft correspondence, support tribunal-related workflows, and keep client files accurate, complete, and moving.

This role is well suited to someone with hands-on experience in legal administration, paralegal work, tribunal files, disability or injury claims, medical records, insurance claims, benefits administration, or case management support.

You do not need to already be a CPP Disability expert, but you must be able to learn quickly, work carefully with sensitive information, and handle a high-volume file environment with strong organization and judgment.

What You Will DoLegal, Tribunal, and Case File Support

· Support advocates and senior staff with CPP Disability applications, reconsiderations, Social Security Tribunal files, and related appeal preparation.

· Prepare, organize, update, and maintain accurate file notes, forms, correspondence, task lists, and appeal materials.

· Assist with appeal packages, document indexes, evidence summaries, chronology development, client statements, and draft submissions under supervision.

· Review files to identify missing medical, vocational, employment, procedural, or personal information.

· Help track file stages, including intake, reconsideration, appeal filing, evidence development, hearing preparation, decision review, and closure.

· Assist with Appeal Division screening workflows, including organizing decisions, tracking limitation dates, and flagging potential issues for senior review.

· Ensure documents are saved, named, filed, and organized correctly in the case-management system.

Evidence and Document Management

· Request, receive, review, organize, and track medical, vocational, employment, insurance, government, and appeal-related records.

· Identify missing records, incomplete forms, inconsistent dates, unclear information, or urgent gaps.

· Track document requests, provider follow-ups, signed authorizations, deadlines, and next steps.

· Help turn scattered information into clear, organized file materials for the advocacy team.

· Maintain confidentiality and protect sensitive personal, medical, disability, financial, legal, and employment information at all times.

Client and Third-Party Communication

· Communicate professionally with clients, medical offices, clinics, insurers, government departments, tribunal staff, and other third parties.

· Explain administrative steps in clear, plain language while staying within role boundaries.

· Follow up on missing documents, outstanding forms, signatures, appointments, file updates, deadlines, and next steps.

· Handle sensitive conversations with empathy, patience, and professionalism.

· Escalate urgent legal, procedural, health, safety, deadline, or client-support concerns to the appropriate team member.

Deadline and Workflow Support

· Track reconsideration deadlines, tribunal deadlines, hearing dates, decision dates, follow-up dates, limitation dates, and file review dates.

· Maintain reminders, task lists, and file-status updates across many active client files.

· Prioritize urgent requests while keeping routine file work moving.

· Flag missing information, inconsistent evidence, approaching deadlines, or stalled files early.

· Support the legal and operations team with high-volume file management and quality control.

Drafting and Administrative Support

· Draft professional emails, letters, document requests, status updates, follow-up messages, and administrative summaries for review.

· Assist with plain-language client communication.

· Prepare internal file summaries, evidence-gap notes, and task updates.

· Support meeting preparation, file review, and workflow reporting.

· Use approved office, case-management, and technology tools responsibly and in accordance with DCAC policies.

Minimum Required Qualifications

· At least two years of direct experience in legal administration, paralegal work, tribunal support, disability claims, insurance or benefits claims, medical-records administration, case management, social benefits administration, or a closely related role.

· Experience handling confidential medical, legal, disability, insurance, employment, financial, or benefits records.

· Strong written communication skills, including accurate notes, professional correspondence, and clear summaries.

· Excellent attention to detail and ability to identify missing, inconsistent, or incomplete information.

· Strong organization and follow-through in a high-volume, deadline-driven file environment.

· Comfort communicating with vulnerable clients and external offices by phone and email.

· Ability to explain administrative steps clearly without providing unauthorized legal advice.

· Strong Microsoft Office skills and accurate typing/data-entry skills.

· Ability to work full-time in person at the DCAC office just outside Regina.

· Ability to provide a clean criminal record check if requested.

Relevant Experience That Meets the Requirement

Relevant backgrounds may include:

· Legal assistant, legal administrative assistant, litigation assistant, tribunal assistant, or paralegal.

· Administrative law, injury law, disability law, insurance defence, plaintiff injury, employment, human rights, workers' compensation, or benefits-related files.

· Disability claims administrator, LTD/STD claims administrator, WCB/WorkSafe claims support, insurance benefits administrator, or claims payment support.

· Medical office assistant, specialist clinic administrator, medical secretary, health-records clerk, or medical-records coordinator.

· Case management assistant, social services intake worker, government benefits administrator, or social benefits appeal support.

· Experience working with CPP Disability, QPP Disability, long-term disability, short-term disability, WCB, EI sickness, disability tax credit, income support, or related benefit programs.

Experience That Will Not Be Sufficient On Its Own

· General customer service with no legal, medical, disability, claims, benefits, records, or case-file administration experience.

· General office administration with no confidential legal, medical, claims, tribunal, or case-management files.

· Retail, food service, hospitality, or call centre experience unless paired with the required legal, disability, claims, benefits, medical-records, or case-file background.

· Direct care or caregiving experience without administrative file management, documentation, legal support, claims, records, or case coordination experience.

Preferred Qualifications

· Legal Assistant diploma, Paralegal diploma, Medical Office Assistant certificate, or equivalent experience.

· Experience with administrative tribunals, appeals, hearings, legal deadlines, or procedural filing requirements.

· Experience with CPP Disability, QPP Disability, Social Security Tribunal matters, LTD/STD, WCB/WorkSafe, insurance claims, or government benefit programs.

· Experience preparing document indexes, chronology summaries, evidence summaries, or appeal packages.

· Experience with medical terminology or medical-records review.

· Experience working with vulnerable populations, people with disabilities, mental health-related matters, chronic illness, pain conditions, acquired brain injury, literacy barriers, or language barriers.

· Experience with case-management systems, CRM systems, electronic medical records, SharePoint, Microsoft 365, or similar tools.

· Bilingual ability, especially French/English, is an asset.

What Success Looks Like

· Files are accurate, organized, current, and easy for the advocacy team to use.

· Deadlines are tracked carefully and urgent issues are flagged early.

· Missing information is identified and followed up on promptly.

· Clients feel respected, informed, and supported through the administrative process.

· Medical, legal, disability, and claims information is handled carefully and confidentially.

· Written notes, correspondence, and summaries are clear, complete, and professional.

· Multiple files continue moving forward without avoidable delay.

· The legal and advocacy team can rely on your organization, judgment, and follow-through.

Role Boundaries

This role supports DCAC's advocacy and legal operations work. You will help organize files, prepare drafts, track deadlines, communicate administrative information, and support the team.

You will not be expected to provide independent legal advice, make final legal strategy decisions, decide appeal merit, or send client-facing legal positions without review and approval from the appropriate DCAC team member.

How to Apply

Please submit your resume and a cover letter.

In the first paragraph of your cover letter, clearly state which required experience you have and where you gained it.

Applications that do not clearly identify direct legal, paralegal, tribunal, disability, claims, benefits, medical-records, or case administration experience may not be reviewed.

Please answer the following questions in your application:

1. How many years of direct legal, paralegal, tribunal, disability, claims, benefits, medical-records, or case administration experience do you have?

2. What type of files, records, documents, or deadlines have you handled in that role?

3. Have you worked with medical records, legal documents, tribunal filings, insurance claims, disability claims, or government benefit forms? Please describe.

4. Describe how you would track missing documents, follow-ups, and deadlines across many active client files.

5. This role involves clients who may be upset, overwhelmed, disabled, or financially stressed. How would you handle a difficult client call while staying professional and within your role?

6. Are you available to work full-time in person just outside Regina?

Applicants selected for an interview may be asked to complete a short writing, file-organization, or deadline-tracking exercise.

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

Pay: $50,000.00-$60,000.00 per year

Benefits

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off

Work Location: Remote