Customer Support Executive
Dinfoapp Service Private LimitedRole Overview
Dinfoapp Service Private Limited is hiring a Customer Support Executive. This is a full-time role in Ludhiana. posted last week. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Job Description
Dinfoapp Service Pvt Ltd is hiring a Business Support Executive to manage client onboarding, WhatsApp Business API activation, client training, and customer support. The candidate will be responsible for ensuring smooth activation of services and resolving client queries on a day-to-day basis.
This role is suitable for candidates interested in SaaS, WhatsApp API, customer success, onboarding, and business support roles.
Key Responsibilities
- Handle new client onboarding and WhatsApp Business API activation
- Assist clients in Facebook Business Manager verification process
- Configure WhatsApp API accounts, message templates, chatbot basics, and campaigns
- Provide training and demo sessions to clients on system usage
- Resolve client queries via WhatsApp, email, and phone
- Coordinate with technical team for issue resolution
- Maintain client activation and support records
- Follow up with clients for renewals, recharge, and service updates
- Ensure customer satisfaction and smooth service operations
Required Skills
- Good communication skills (Hindi & English)
- Basic computer knowledge (Excel, Email, Google Sheets)
- Good customer handling skills
- Problem-solving attitude
- Basic technical understanding will be an advantage
- Ability to handle multiple clients and tasks
Preferred (Not Mandatory)
- Experience in Customer Support / Technical Support / SaaS Support
- Knowledge of WhatsApp Business API
- Knowledge of Facebook Business Manager
- Experience in SMS / Voice / Cloud Telephony / CRM tools
Education
- Any Graduate (BBA, BCA, B.Com, BA, MBA preferred)
- Freshers with good communication skills can also apply
- It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.
More about this Customer Support Executive job
Please go through the FAQs to get all answers related to the given Customer Support Executive job
What skills and experience do you need for this Customer Support Executive job?
Ans : To apply for this Customer Support Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Executive job ranges between ₹12,000-₹21,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Ghumar Mandi, Ludhiana.
How many vacancies are there for this Customer Support Executive job?
Ans : There are 2 vacancies for this Customer Support Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What are the key responsibilities of this Customer Support Executive job?
Ans : As a Customer Support Executive, key responsibilities include skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Executive position is Ghumar Mandi, Ludhiana.
Who is the right fit for this Customer Support Executive job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process is the right fit for this Customer Support Executive job.
What makes this Customer Support Executive job a good opportunity?
Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹12,000-₹21,000 per month. This is a Full Time job and has 2 openings.
Candidates can call HR for more info.
Frequently Asked Questions
How do I apply for the Customer Support Executive position at Dinfoapp Service Private Limited?
Use the Apply button above to submit your application directly to Dinfoapp Service Private Limited. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Support Executive position at Dinfoapp Service Private Limited located?
This position is based in Ludhiana. Dinfoapp Service Private Limited has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Support Executive at Dinfoapp Service Private Limited earn?
Dinfoapp Service Private Limited has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Support Executive role at Dinfoapp Service Private Limited posted?
This role was posted on June 5, 2026 (11 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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