Insurance Coordinator

About the job

Join Canada’s Largest Automotive Group

Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 85 franchised dealerships, representing more than 38 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC.

With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through the , we are also committed to making a meaningful impact in the communities we serve.

Position Overview:

We are seeking a detail-oriented and organized Insurance Coordinator to join our team. In this role, you will be responsible for managing insurance renewals, cancellations , vehicle loss claims, maintaining accurate records of all insurance transactions. Your ability to communicate effectively with clients and follow up consistently will be key to your success.

Key Responsibilities:

Insurance renewal and re-instatement

· Record and upload all insurance policies, cancelations, and renewals in the leasing software (LPM) and the clients file.

· Review all policies for accurate insurance information and requirements.

· Notify clients promptly of insurance cancelations via email; if unavailable, conduct follow-up calls and/or send regular mail notification.

· Ensure clients are contacted prior to insurance expiry for renewal notice.

· Review CGI site for BC renewals and update LPM

· Escalate any uninsured vehicle to management immediately.

· Assist with the coordination of the vehicle seizure for any uninsured vehicles

· Maintain accurate and detailed records of all communications in LPM

· Prepare weekly status reports for management

Total Loss Claims

· Establish communication with claims adjuster and client

· Review settlement offers for correct vehicle, options, mileage, and evaluation.

· Coordinate with client regarding the acceptance of final offer, collection of deductible, and any amounts owing.

· Ensure any documents required by the insurance adjuster are provided in a timely manner.

· Follow up with claims adjuster and client consistently until the settlement cheque is issued

· Coordinate payment to client for positive equity claims

· Upload any documents regarding the loss claim to the clients file and ensure all communication is recorded in LPM

Customer Service & Communication

· Promptly respond to customer inquiries related to insurance requirements

· Maintain professional, clear, and courteous communication with clients and internal departments.

Qualifications

· Previous experience with automotive insurance requirements an asset

· Strong organizational and time-management skills.

· Excellent communication and interpersonal abilities.

· High attention to detail with a commitment to accuracy.

· Proficient in Microsoft Excel and general office software.