JOB DESCRIPTION – JUNIOR ACCOUNT MANAGER

Job Title:Junior Account Manager

Department:Client Servicing / Account Management

Industry:Digital Marketing Agency

Employment Type:Full-time

Location:Bhubaneswar, Odisha

Experience:1–3 Years in Client Servicing / Account Management / Digital Marketing Coordination

CTC:As per industry standards

About Digituall

Digituall is a performance-driven digital marketing agency focused on helping brands grow through strategy, creativity, technology, and measurable execution. We specialize in performance marketing, branding, content creation, social media management, video production, website development, and integrated digital campaigns.

At Digituall, we believe client success is built through strong communication, proactive execution, strategic thinking, and operational excellence. We are building a highly collaborative, fast-paced, and accountable work culture where every team member contributes directly to business growth.

Role Overview

We are looking for a highly organized, proactive, and client-focused Junior Account Manager to manage day-to-day client communication, campaign coordination, internal follow-ups, and delivery tracking.

The role requires someone who can act as a bridge between clients and internal teams while ensuring smooth execution of campaigns, timely delivery, and strong relationship management. The ideal candidate should possess excellent communication skills, problem-solving ability, ownership mindset, and an understanding of digital marketing workflows.

This role is critical in maintaining client satisfaction, ensuring execution excellence, and supporting long-term account growth. The structure and responsibilities are aligned with Digituall’s account management framework and delivery expectations.

Key Responsibilities

1. Client Relationship Management

• Act as the primary point of contact for assigned clients
• Build and maintain strong professional relationships with clients
• Ensure timely responses to client queries and requests
• Understand client expectations and communicate them effectively to internal teams
• Maintain high client satisfaction through proactive communication and execution support

2. Campaign Coordination & Execution

• Coordinate with internal teams including creative, performance marketing, content, video, and design
• Ensure timely execution and delivery of ongoing campaigns
• Track project timelines, deliverables, approvals, and dependencies
• Follow up with teams to ensure work is delivered as per committed deadlines
• Support campaign planning and execution activities across multiple accounts

3. Account Management & Reporting

• Maintain project trackers, client documents, meeting notes, and campaign records
• Prepare daily, weekly, and monthly account status updates
• Assist in creating campaign reports and presentation decks
• Coordinate campaign performance updates with internal teams
• Ensure proper documentation and workflow management for all client accounts

4. Client Communication & Coordination

• Conduct regular follow-ups with clients regarding approvals, deliverables, and feedback
• Schedule and coordinate client meetings and review calls
• Share campaign updates, timelines, and execution progress proactively
• Escalate critical issues internally whenever required
• Ensure clear communication flow between clients and internal stakeholders

5. Billing & Payment Coordination

• Coordinate with finance and management teams regarding invoices and payment follow-ups
• Track billing timelines and outstanding payments
• Support smooth collection processes through professional client coordination
• Ensure all billing-related communication is updated and documented properly

6. Internal Collaboration & POD Coordination

• Work closely with cross-functional teams for seamless campaign execution
• Support collaborative planning and workflow management within POD structures
• Maintain coordination between strategy, media, creative, and execution teams
• Assist senior account managers in handling escalations and delivery management

7. Process Adherence & Operational Discipline

• Ensure adherence to timelines, processes, and communication standards
• Maintain accuracy in reporting and documentation
• Update Daily Activity Tracker (DAT) and internal reporting systems regularly
• Ensure timely submission of reports, trackers, and meeting summaries

8. Learning & Skill Development

• Stay updated with digital marketing trends, social media platforms, and campaign practices
• Participate in internal learning and development initiatives
• Continuously improve communication, coordination, and project management skills
• Develop understanding of branding, performance marketing, and digital strategy

Desired Skill Sets

• Excellent communication and client-handling skills
• Strong coordination and multitasking ability
• Basic understanding of digital marketing workflows
• Strong organizational and time-management skills
• Problem-solving and ownership mindset
• Ability to work under deadlines in a fast-paced environment
• Attention to detail and execution discipline
• Good interpersonal and relationship-building skills
• Proactive follow-up and accountability
• Strong listening and stakeholder management capability
• Adaptability and learning mindset
• Basic presentation and reporting skills
• Proficiency in MS Excel, Word, Google Sheets, and PowerPoint

Key Performance Indicators (KPIs)

• Client satisfaction and responsiveness
• Campaign delivery timelines adherence
• Accuracy of coordination and reporting
• Internal team collaboration efficiency
• Client communication quality
• Task and project completion timelines
• Billing coordination and payment follow-up efficiency
• Documentation accuracy and tracker management
• Process adherence and accountability
• Learning and professional development participation

Key Responsibilities

• Act as the primary point of contact for assigned clients and maintain strong professional relationships
• Coordinate with internal teams including creative, content, performance marketing, video, and design for smooth campaign execution
• Manage day-to-day client communication, approvals, feedback, and delivery updates
• Ensure timely execution and delivery of campaigns as per committed timelines
• Track project timelines, deliverables, dependencies, and campaign progress
• Maintain project trackers, account documents, meeting notes, and campaign records
• Prepare daily, weekly, and monthly account status updates and reports
• Conduct regular follow-ups with clients and internal teams to ensure workflow efficiency
• Schedule and coordinate client meetings, review calls, and internal discussions
• Assist in campaign planning, execution support, and coordination across multiple accounts
• Coordinate with finance teams for invoice tracking, billing timelines, and payment follow-ups
• Ensure proper documentation and process adherence across all assigned accounts
• Support senior account managers in escalation handling and account management activities
• Maintain high levels of responsiveness, accountability, and operational discipline
• Collaborate within POD structures to ensure seamless execution and team alignment
• Stay updated with digital marketing trends, platform updates, and campaign best practices
• Continuously improve communication, coordination, reporting, and project management capabilities

Requirements

• Bachelor’s degree in Marketing, Business Administration, Communications, or related field
• 1–3 years of experience in account management, client servicing, or digital marketing coordination
• Experience in a digital marketing agency will be preferred
• Strong verbal and written communication skills
• Ability to manage multiple clients and projects simultaneously
• Basic understanding of social media, branding, and digital marketing processes

What You’ll Own

• Client communication efficiency
• Campaign coordination and execution support
• Delivery tracking and follow-ups
• Reporting and documentation accuracy
• Internal workflow coordination
• Client satisfaction and relationship management

Why Join Digituall

• Opportunity to work with growing brands across industries
• Fast-paced and learning-driven work environment
• Exposure to branding, strategy, content, and performance marketing
• High ownership and growth opportunities
• Collaborative team culture focused on innovation and execution excellence
• Direct exposure to end-to-end digital campaign management

Pay: Up to ₹30,000.00 per month

Work Location: In person